Strategic Account Growth Manager
2 weeks ago
As a Strategic Account Growth Manager at Panasonic, you will be responsible for developing and expanding existing accounts within a designated geographic territory. This role requires excellent communication and negotiation skills to provide superior customer service and ensure long-term business success.
Main Responsibilities- Manage assigned customer accounts and collaborate with other teams as needed.
- Analyze contractual requirements of assigned customers and ensure fulfillment from the company.
- Develop strategies for long-term business growth by maintaining regular contact with customer management to promote Panasonic products and services.
- Plan regional customer service efforts to meet customer satisfaction demands and drive future business growth.
- Ensure seamless execution, communication, and delivery across all internal or contracted departments that interface with customers.
- Manage customer survey activities and track customer satisfaction ratings to measure satisfaction levels.
- Identify resource deficiencies or performance gaps and work with account teams to resolve issues and win new business.
- Support business operations between customers and Panasonic, including collections, revenue recognition, PO receipt, sales forecasting, and change requests.
- Prepare reports and professional presentations to communicate potential opportunities and challenges to customer teams and senior management.
- A minimum of 7-10 years of experience in account management.
- Bachelor's degree in a related field or commensurate work experience.
- Technical understanding of In-Flight Entertainment systems and its components.
- Strong knowledge of the Aviation industry and related fields.
- Excellent written and verbal communication skills.
- Strong negotiation and presentation skills.
- Ability to interact with diverse social, cultural, economic, and educational backgrounds.
- Proven problem-solving, decision-making, and multi-tasking skills to address customer inquiries and complaints professionally.
- Ability to develop and maintain strong relationships with customers and internal departments.
- Proficiency in Microsoft Office tools, including Word, Excel, PowerPoint, and Outlook.
The estimated salary range for this position is $80,000 - $120,000 per year, depending on location and experience. Additional benefits may include health insurance, retirement plans, and paid time off.
We are committed to providing our employees with a supportive and inclusive work environment that fosters growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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