South Asia Channel Manager

1 day ago


Singapore Gruppe Louis Vuitton Full time
Role Overview

We are seeking a highly experienced E-commerce Project Manager to join our team in South Asia. As a key member of the omnichannel team, you will be responsible for supporting the rollout of digital projects and overseeing the overall project management across all operational areas of the project.

Responsibilities:
  • Lead omnichannel projects across South Asia by aligning with multiple stakeholders, from initiation and execution to delivery and hypercare. (including matters related to e-commerce platform, order to cash, client services, logistics, payments)
  • Prepare testing scenarios and coordinating user acceptance tests execution, including order placement (checkout, payment, etc.)
  • Support on digital launch preparation for both technical & operation aspects, to lead User Ability Testing (UAT) and identify key website defectives to optimize online purchase experience.
  • Set up Standard of Procedures (SOP) for E-commerce operations on the process of digital order management; product return & refund; packaging & delivery.
  • Continuously optimize Omnichannel business performance and enhance client experience.
  • Manage a team of 2 project coordinators.

This role requires a strong understanding of e-commerce operations or platform management, including payments, fraud management, logistics and delivery processes.



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