Account Manager – Business Information – South East Asia

4 weeks ago

Singapore COFACE SERVICES SOUTH ASIA PACIFIC PTE. LTD. Full time
Roles & Responsibilities

About Coface


The Coface Group, a worldwide leader in credit insurance, offers companies around the globe solutions to protect them against the risk of financial default of their clients, both on the domestic market and for export. In 2015, the Group, supported by its ~4,500 staff, posted a consolidated turnover of €1.490 billion. Present directly or indirectly in 99 countries, it secures transactions of 40,000 companies in more than 200 countries. Each quarter, Coface publishes its assessments of country risk for 160 countries, based on its unique knowledge of companies’ payment behaviour and on the expertise of its 340 underwriters located close to clients and their debtors.

In France, Coface manages export public guarantees on behalf of the French State.



www.coface.com

Coface SA. is listed on Euronext Paris – Compartment A

ISIN: FR0010667147 / Ticker: COFA



Account Manager – Business Information – South East Asia


Mission:


Reporting to the Country Manager and Commercial Head, the jobholder will support Country Commercial teams by providing services to clients on information sales and answer questions to partners (brokers, agents and partners) on contract management, pricing for renewal accounts, ensuring that profitable sales volume and strategic objective targets are met for the key accounts. He/she is responsible for assessing, clarifying, and validating the customers’ needs on an ongoing basis, maintaining high customer satisfaction ratings that are up to the business’s standards.



Job Duties:


Customer relationship management:

· Serve customers by providing product and service information and resolving product and service problems as indicated by clients or partners

· Attract potential customers by answering product and service questions and suggesting information about other products and services.

· Be in regular contact with clients and partners on product or service problems by clarifying the customer’s complaint, and providing the best solution to solve the problem, following up to ensure resolution.

· Provides timely resolution of customer grievances in Turnaround time indicated in contracts

· Coordinate with Legal / Compliance departments in resolution of regulator complaints.

· Deliver to clients and partners final Contracts, Endorsements, and invoices and handle any questions related to these documents

· Follow up with clients on actual usage of reports and discuss potential increase of new reports

· Cross sell new products to existing TCI and information clients

· Prepare presentations, Graphs and analytical reports as required

· Responsible for negotiations with clients on renewal of contracts and pricing

· Responsible for derogation request if required on products, contracts and pricing

· Completion of SMART and LCS sign of new and renewed business

· Support the Manager in rolling out the new projects and Initiatives in country related information

· Discuss with clients for package fees, top-up packages regularly to increase the consumption and achieve revenue growth.

· Organizing pricing sheets, signed contract documents, customer details to back office for seamless renewal procedures.

· Active follow-up with clients, back office and finance team on aging reports, invoices, credit notes..etc.

· Adhere to compliance standards set by Coface and external regulators.


Requirements:

  • University graduate in Finance, Management or related
  • Minimum 5 years' solid experience in account management / client services
  • Prior experience in Financial / Business Information industry
  • Strong communication and interpersonal skills with good analytical ability


Personal data collected will be used for recruitment purpose only.


Tell employers what skills you have

Negotiation
Sales
Microsoft Office
Analytical Skills
Interpersonal Skills
Customer Relationship Management
Compliance
Revenue Growth
Presentation Skills
Customer Satisfaction
Key Account Management
Back Office

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