Production Support Specialist

2 weeks ago


Singapur, Singapore Encora Inc. Full time

Job Summary

Encora Inc. is seeking a skilled Production Support Analyst to join our Data Application Support team. As a key member of our team, you will be responsible for ensuring the production stability of our Data warehouse, ETL, BI, and Big Data Application Systems.

Key Responsibilities

  • Provide timely and effective application support to various business users, attending to their queries and requests promptly.
  • Work on resolving reported incidents to meet service level targets, including failures and queries reported by business users and technical staff, as well as event alerts automatically detected and reported by event monitoring tools.
  • Perform root cause analysis to identify permanent solutions, preventing recurring incidents and minimizing their impact.
  • Proactively manage incidents and problems, prioritizing numerous issues of varying severity and escalating them as necessary to relevant teams and management.
  • Collaborate with the development team to identify resolutions and transition releases into the production environment.
  • Participate in Business Continuity Management activities and infrastructure-related upgrades.
  • Monitor and analyze current performance and capacity data, forecasting the capacity required by applications ahead.

Requirements

  • Degree in computer science or a related discipline.
  • Minimum 4 years of experience in application development and support environments, including ETL, Data warehouse, and business intelligence.
  • Working experience in ETL, Data warehouse, and various business intelligence tools on Unix/Windows platforms.
  • Mandatory technical skills: Informatica, BI Tools such as QLK, SAS, Power BI, Oracle, Unix/Linux, AS400, Control-M, Shell scripting.
  • Knowledge of ITIL or a similar framework is advantageous.
  • Experience in Quantexa, Teradata, Big Data using Cloudera, Hive, Impala, HDFS, YARN, Sqoop, Oozie, Hbase, Kafka, Map Reduce/Spark is optional but advantageous.

About Encora Inc.

Encora Inc. is a leading digital engineering and modernization partner to some of the world's leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora's technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

At Encora Inc., we value diversity and inclusion, and we hire professionals based solely on their skills and qualifications, without discrimination based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.



  • Singapur, Singapore Virtusa Full time

    Production Support SpecialistVirtusa is seeking a highly skilled Production Support Specialist to join our team. As a key member of our IT team, you will be responsible for providing technical support and troubleshooting for our Java and.NET applications in both Unix and Windows operating environments.Key Responsibilities:Provide technical support and...


  • Singapur, Singapore Capgemini Full time

    Job Summary:Capgemini is seeking a highly skilled Senior Production Support Specialist to spearhead the transformation of production operations. The ideal candidate will possess a strong drive, thriving in high-pressure environments, and will be responsible for managing and resolving system alerts, intricate user support tickets, and production incidents.Key...


  • Singapur, Singapore Unison Consulting Pte Ltd Full time

    Job DescriptionAt Unison Consulting Pte Ltd, we are seeking a highly skilled Production Support Specialist to join our team. As a key member of our IT Operations team, you will be responsible for providing technical support and maintenance for our production systems.Key ResponsibilitiesSystem Support: Provide timely and effective support for production...


  • Singapur, Singapore PRISM+ Full time

    We are seeking a skilled Technical Support Product Specialist to join our team at PRISM+.As a technical support product specialist, you will be responsible for performing thorough product testing and evaluation, providing technical support, advice, and solutions to consumers and businesses regarding technical, hardware, and system issues.Key...


  • Singapur, Singapore PRISM+ Full time

    We are looking for a Technical Support Product Specialist with excellent communication and diagnostic skills.As a technical support product specialist, you will required to perform the thorough product testing and evaluation, provide technical support, advice, and to provide solutions to consumers and businesses in regards to technical, hardware, and system...


  • Singapur, Singapore Virtusa Full time

    Job DescriptionJob Summary:Virtusa is seeking a highly skilled Production Support Specialist to join our team. As a key member of our IT support team, you will be responsible for providing technical support and troubleshooting for our production applications.Key Responsibilities:Provide technical support and troubleshooting for production applications,...


  • Singapur, Singapore Amaris Consulting Full time

    Job Title: Level 2 Production SupportAt Amaris Consulting, we are seeking a highly skilled Production Support Specialist to join our team. As a key member of our IT operations team, you will be responsible for ensuring the smooth operation of our production environments.Key Responsibilities:Proactively monitor and manage the availability and performance of...


  • Singapur, Singapore NTT Data Singapore Full time

    Mainframe Production Support Technical SpecialistWe are seeking a highly skilled Mainframe Production Support Technical Specialist to join our team at NTT Data Singapore. As a key member of our team, you will be responsible for ensuring the smooth operation of our mainframe systems.Key Responsibilities:Incident Management: Manage day-to-day issues, including...


  • Singapur, Singapore United Overseas Bank Full time

    About the RoleWe are seeking a highly skilled Production Support Specialist to join our Group Technology and Operations team at United Overseas Bank. As a key member of our team, you will be responsible for providing timely and effective support for production operational issues, ensuring minimal disruption to our business operations.Key...

  • IT Support Specialist

    2 weeks ago


    Singapur, Singapore U3 Full time

    Job Title: IT Support Specialist U3 Infotech, a leading IT Professional Services company in Singapore, is seeking an IT Support Specialist to provide technical assistance to users, resolve issues, and collaborate with the technology team to ensure seamless production support. About U3 Infotech Established in 2002, U3 Infotech has grown to become a prominent...

  • Product Specialist

    3 days ago


    Singapur, Singapore People Profilers Full time

    Job Title: Product SpecialistAt People Profilers, we are seeking a highly motivated and results-driven Product Specialist to join our team. As a Product Specialist, you will play a critical role in driving sales growth and delivering exceptional customer experiences.Key Responsibilities:Convert motor insurance renewals for existing and new customers,...

  • IT Support Specialist

    2 weeks ago


    Singapur, Singapore U3 Full time

    Job Title: IT Support Specialist U3 Infotech, a leading IT Professional Services company in Singapore, is seeking an IT Support Specialist to provide technical assistance to users, resolve issues, and collaborate with the technology team to ensure seamless production support. About U3 Infotech Established in 2002, U3 Infotech has grown to become a prominent...

  • Product Specialist

    1 week ago


    Singapur, Singapore People Profilers Full time

    Job SummaryWe are seeking a highly motivated and experienced Product Specialist to join our team at People Profilers. As a Product Specialist, you will be responsible for converting motor insurance renewals, cross-selling general insurance products, and providing exceptional customer service.Key ResponsibilitiesConvert motor insurance renewals for existing...


  • Singapur, Singapore BeiGene Full time

    Job Description: About the BeiGene: BeiGene (NASDAQ: BGNE; HKEX: 06160; SHA: 688235) is a global oncology company focused on developing innovative and affordable medicines to improve treatment outcomes and access for patients worldwide. With a broad portfolio of more than 40 clinical trial candidates, we are committed to expediting the development...


  • Singapur, Singapore Adyen Full time

    About AdyenAdyen is a leading financial technology platform that provides payments, data, and financial products to customers like Meta, Uber, H&M, and Microsoft. Our mission is to empower businesses to achieve their ambitions faster.Job DescriptionWe are seeking an Operational Support Specialist to join our team. As an Operational Support Specialist, you...


  • Singapur, Singapore Flintex Consulting Pte Ltd Full time

    Job Title: Customer Support Specialist Job Description: We are seeking a highly skilled and customer-focused individual to fill the role of Customer Support Specialist at Flintex Consulting Pte Ltd. As a key member of our team, you will be responsible for delivering exceptional support and ensuring customer satisfaction. The Role: Act as the primary...


  • Singapur, Singapore Société Générale Assurances Full time

    Job Title: Desktop Support SpecialistJoin Société Générale Assurances as a Desktop Support Specialist and take on a challenging role that requires strong technical skills and excellent communication abilities.About the RoleWe are seeking a highly motivated and experienced Desktop Support Specialist to join our team. As a Desktop Support Specialist, you...


  • Singapur, Singapore Talent Trader Group Full time

    Job SummaryTalent Trader Group is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring their technical issues are resolved efficiently and effectively.Key ResponsibilitiesProvide technical assistance to...


  • Singapur, Singapore Capgemini Full time

    Senior Production Operations SpecialistCapgemini is seeking a Senior Production Operations Specialist to spearhead the enhancement of our production workflows and product offerings. The successful candidate will excel in dynamic settings and demonstrate exceptional analytical capabilities. Key duties include overseeing system notifications, managing user...


  • Singapur, Singapore Capgemini Full time

    Senior Production Operations SpecialistCapgemini is seeking a Senior Production Operations Specialist to spearhead the evolution of our production operations by optimizing products and refining workflows. The successful candidate will excel in dynamic settings and demonstrate exceptional analytical abilities. Key responsibilities encompass overseeing system...