Hospitality Leadership Role

6 days ago

Singapore beBeeLeadership Full time $90,000 - $120,000

Job Overview

  • As a seasoned hospitality professional, you will be responsible for leading the Front Office Department to achieve exceptional performance.

Key Responsibilities

  • Collaborate with Area General Managers and staff to optimize occupancy rates, profitability, employee growth, and customer satisfaction.
  • Maintain departmental expenses within predetermined parameters.
  • Conduct daily reviews of the night audit checklist and banking report, addressing significant variances and disputes.
  • Ensure effective control and planning of all Front Office operations (guest registration, telephone services, and concierge service).
  • Manage staff-related issues, including performance management, counseling, employee engagement, staff welfare, and HR matters.
  • Evaluate training and development initiatives for Front Office personnel and monitor results to enhance productivity and performance goals.
  • Monitor room sales, manage overbooking situations, and develop strategies to increase occupancy and average room rate through walk-ins and up-selling at the front desk.
  • Ensure credit limits are maintained, and all credit cards are authorized.
  • Organize regular staff briefings before and after every shift.
  • Review and analyze Front Office reports to ensure data accuracy and proper hotel positioning.
  • Investigate accidents in the department, implement corrective actions to prevent recurrence, and provide necessary support.
  • Provide comprehensive onboarding and training to new employees to equip them for their roles.
  • Handle guest queries and feedback effectively.

Required Skills and Qualifications

  • Exceptional leadership skills
  • Outstanding customer service and interpersonal abilities
  • Ability to thrive in a fast-paced environment
  • At least 3 years of experience in a similar position or equivalent capacity in the Hotel Industry

Benefits and Opportunities

  • Opportunity to work in a dynamic environment
  • Chance to develop and grow as a hospitality leader

Other Requirements

  • Good communication and problem-solving skills
  • Able to work under pressure and maintain composure

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