Airport Customer Service Lead
1 day ago
We are seeking a skilled and experienced Airport Customer Service Lead to join our team at JJ Consulting Services in Singapore.
About the Role:
This is an exciting opportunity to oversee daily operations, lead a team of customer service professionals, and ensure exceptional passenger experiences at the airport. As a key member of our team, you will be responsible for guiding, developing, and motivating staff to maintain high standards of service, grooming, and discipline.
Responsibilities:
- To lead a team in managing daily airport operations, making critical decisions to deliver outstanding customer service and satisfaction.
- To guide, develop, motivate, and mentor both new and existing staff to meet the highest standards of service, grooming, and discipline.
- To ensure compliance with safety, security, and standard operating procedures of the company, airlines, and airport authorities.
- To collaborate with the Duty Manager to achieve agreed service standards with airlines and airport authorities.
Requirements:
- A diploma in any field with relevant experience in customer service or a related field.
- Excellent command of written and spoken English language.
- Pleasant and cheerful disposition with good interpersonal skills.
- Able to work effectively in a fast-paced environment as part of a dynamic team.
- Independent and able to multitask with strong prioritization skills.
- Able to adapt to rotating shifts.
Estimated Salary Range:
Singaporean employers typically offer between SGD 50,000 - 70,000 per annum for similar roles, depending on qualifications, experience, and industry standards.
About Us:
JJ Consulting Services is a reputable recruitment agency based in Singapore, committed to delivering top talent to clients across various industries.
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