Airport Customer Service Lead

1 day ago


Singapore JJ CONSULTING SERVICES Full time
Job Title: Airport Customer Service Lead

We are seeking a skilled and experienced Airport Customer Service Lead to join our team at JJ Consulting Services in Singapore.

About the Role:

This is an exciting opportunity to oversee daily operations, lead a team of customer service professionals, and ensure exceptional passenger experiences at the airport. As a key member of our team, you will be responsible for guiding, developing, and motivating staff to maintain high standards of service, grooming, and discipline.

Responsibilities:

  • To lead a team in managing daily airport operations, making critical decisions to deliver outstanding customer service and satisfaction.
  • To guide, develop, motivate, and mentor both new and existing staff to meet the highest standards of service, grooming, and discipline.
  • To ensure compliance with safety, security, and standard operating procedures of the company, airlines, and airport authorities.
  • To collaborate with the Duty Manager to achieve agreed service standards with airlines and airport authorities.

Requirements:

  • A diploma in any field with relevant experience in customer service or a related field.
  • Excellent command of written and spoken English language.
  • Pleasant and cheerful disposition with good interpersonal skills.
  • Able to work effectively in a fast-paced environment as part of a dynamic team.
  • Independent and able to multitask with strong prioritization skills.
  • Able to adapt to rotating shifts.

Estimated Salary Range:

Singaporean employers typically offer between SGD 50,000 - 70,000 per annum for similar roles, depending on qualifications, experience, and industry standards.

About Us:

JJ Consulting Services is a reputable recruitment agency based in Singapore, committed to delivering top talent to clients across various industries.



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