Airport Operations Efficiency Lead

3 weeks ago


Singapore Changi Airport Full time

We are seeking a motivated individual to lead the efforts in reviewing and implementing a new set of operations efficiency measurements at Changi Airport. This role will enable the Customer Insights team to continuously improve operations and deliver best-in-class experience to our customers.

The ideal candidate will have prior experience in airport operations and be able to interpret data, analyze results, and present clearly. Strong interpersonal and communication skills are essential, as well as the ability to work in a team-oriented, collaborative environment.

Key responsibilities will include:

  • Reviewing and implementing new operations efficiency measurements
  • Providing insights on passenger behavior and travel needs
  • Working with stakeholders to achieve desired outcomes

Requirements include:

  • Motivated to understand and improve Changi Airport's operational performances
  • Experience in handling data and interpreting results
  • Strong analytical and problem-solving skills
  • Ability to work in a team-oriented environment


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