IT Support Specialist

6 days ago

Singapore beBeeSupport Full time $90,000 - $120,000
Job Title: IT Support Specialist

As a key member of our technical team, you will play a vital role in ensuring the smooth operation of our production environment. You will be responsible for delivering top-notch support services to our stakeholders, managing availability, incident, problem, and capacity management for applications in scope.

Key Responsibilities:
  • Incident Management: Respond and resolve incidents, problems, and user queries through thorough analysis.
  • Problem Management: Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and be responsible for communications within the team, manager, and department.
  • Troubleshooting: Drive technical remediation in line with agreed non-functional requirements.
  • Process Improvement: Evidence continual service improvement of processes and tasks (via automation).


Requirements:

We are seeking an experienced IT professional with a strong background in Microsoft Dynamics CRM and Siebel CRM applications. You should have a proven track record of working in a high-availability/mission-critical environment, with excellent troubleshooting skills and experience in L2/L3 support.

You should possess strong communication and interpersonal skills, with the ability to communicate complex technical issues to business users in a language they understand.

Able to work in a team environment, with a strong understanding of ITIL methodology and solid knowledge of software engineering and change management.

Good experience in middleware MQ/BMC/Control-M/Remedy incident management tools, and competent in Microsoft Excel, PowerPoint, and Word documents.

Ability to learn new skills quickly with little supervision and ensuring detail is of high priority.

Self-motivating and delivery-focused individual, able to step back and understand the context of problems before applying analytical skills to address the issues.


Technical Skills:
  • Microsoft Dynamics CRM, MS SQL Server, Unix, Oracle with Production Support and Administration experience primarily in L2 Support role.

Personal Qualities:
  • Strong problem-solving skills while being process-oriented.
  • Excellent communication and interpersonal skills.
  • Proven ability to communicate and develop long-lasting relationships with all levels of management in a clear, concise manner.

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