Senior Account Maintenance Officer, Channel Operations

3 weeks ago


Singapur, Singapore United Overseas Bank Full time

Senior Officer, Account Maintenance, Channel Operations Centre

Location: Singapore

About United Overseas Bank

United Overseas Bank Limited (UOB) stands as a prominent financial institution in Asia, boasting a vast network of over 500 branches and offices across 19 countries and territories in the Asia Pacific, Europe, and North America. With a legacy exceeding 80 years, UOB is guided by core values of Honor, Enterprise, Unity, and Commitment, striving to uphold integrity, foster future growth, collaborate effectively, and pursue sustainable success in all endeavors.

About the Department

The Group Technology and Operations (GTO) division is responsible for software and system development, IT support services, and banking operations. By centralizing and standardizing technology components in Singapore, GTO has established a global framework that supports regional subsidiaries and branches worldwide, ensuring a secure and adaptable banking infrastructure.

The Operations divisions deliver transactional customer services while emphasizing cost efficiency through process enhancements, automation, and streamlined processing.

Key Responsibilities

  • Manage Customer/Account Maintenance for Individual Clients
  • Ensure all data maintenance requests are completed accurately and within established Service Level Agreements
  • Address inquiries and escalations from local branches, business units, and support centers
  • Prepare and submit management and statistical reports
  • Perform additional duties as assigned

Required Qualifications

  • A recognized degree with a minimum of 2 years of relevant experience in banking
  • Experience in banking operations, particularly in customer/account maintenance (e.g., address changes, internet banking services)
  • Strong communication and interpersonal skills
  • Proficient computer and analytical abilities
  • Capability to work independently as well as collaboratively within a team
  • Open to contract roles


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