Senior Officer, Account Maintenance, Channel Operations Centre

7 months ago

Singapur, Singapore United Overseas Bank Full time

Senior Officer, Account Maintenance, Channel Operations Centre

Posting Date: 23-May-2023 Location:

Singapore (City Area), Singapore, 048624

Company: United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Job Responsibilities

Process Customer/ Account Maintenance for Individual Customers Complete all data maintenance requests with accuracy and within the agreed Service Level Agreement Assist to handle enquiries/ escalation from local Branches, Business Units and Support/ Contact Centre Assist to prepare and submit management/ statistical reports Adhoc duties, as assigned

Job Requirements

A recognized degree, with 2 years of relevant banking experience Candidates with banking operations experience, esp. in customer/account maintenance (e.g. Change of Address/ Contacts, Internet Banking Services) Good communication and interpersonal skills Good computer and analytical skills Able to work independently and in a team Open to contract role

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