Operations Excellence Manager
4 weeks ago
At Singtel, we are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally.
Be a Part of Something BIG
Make an Impact by:
- Leading a team to establish new and review existing processes, driving changes to optimise business processes.
- Identifying opportunities for process optimisation & automation to improve operational efficiency.
- Working on trouble ticket audit, automating dashboards and reports which involves data-collection, data analytics, problem solving and metric reporting.
- Working collaboratively across all departments within Networks to ensure that process outcomes are aligned to the organization strategic goals.
- Defining, reviewing and updating service management policies, processes and methodologies.
- Providing independent and objective assessments for process compliance and project governance.
- Conducting trainings for new processes.
- Preparing weekly and monthly dashboard for the top management.
- Maintaining Network Incident Management Framework.
Skills for Success:
- Degree in Business, Computer Science, Computer Engineering or Information Technology.
- At least 5 years experience in Telecommunications or Network/IT Industry.
- Minimum 2 years of relevant working experience in driving process transformation and automation in operational environment.
- Experience in using trouble ticketing systems eg. Remedy, ServiceNow and others.
- Minimally Lean Six Sigma Green Belt.
- ITIL Intermediate level is an advantage.
- Project Management Certification (PMP, PRINCE) will be a plus.
- Knowledge on mobile and transmission technologies would be an advantage.
- Proficient in Tableau and Microsoft office programs including Teams, SharePoint, Excel, Word, and PowerPoint.
- Strong leadership, experience in people management is required.
- Ability to work independently with minimum supervision and able to adapt to a dynamic environment.
- Excellent interpersonal relations, teamwork and collaboration skills and proven ability to communicate with people at different levels.
- Excellent written and verbal communication skills.
- Strong presentation and facilitation skills.
- Proven analytical and problem-solving skills.
Rewards that Go Beyond:
- Flexible work arrangement.
- Full suite of health and wellness benefits.
- Ongoing training and development programs.
- Internal mobility opportunities.
Your Career Growth Starts Here.
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