Product Support Specialist

1 day ago


Singapur, Singapore Oxford Nanopore Technologies Full time
About the Role

Oxford Nanopore Technologies is a pioneering biotech company that has revolutionized the field of genomics with its innovative sequencing platform. As a Product Support Scientist, you will play a critical role in ensuring the success of our customers in the APAC region.

Key Responsibilities
  • Provide second-level technical support to customers, resolving complex issues related to our products and services.
  • Develop in-depth product knowledge in key specialization areas, including software and hardware, data analysis, flow cell chemistry, and library prep kits.
  • Collaborate with internal teams and partners to gather customer feedback and improve our products and services.
  • Trigger quality investigations and act as a technical resource center for front-line support teams.
  • Assist with the roll-out of new products and services.
Requirements
  • MSc/PhD degree in a relevant field, such as Molecular Biology, Genetics, or Life Sciences.
  • 4+ years of commercial experience in the biotech/biomedical industry.
  • Prior experience in a field or office-based technical support role.
  • Prior experience in handling product complaints, doing risk assessments, collecting product feedback, and working with teams like Product Management, Product Development, and Quality Assurance.
  • A background of lab experience with knowledge and understanding of genetics, molecular biology, cell biology, and related fields.
  • Technical competency to understand and clearly discuss fundamental theory and principles of experimental design, techniques, and results.
What We Offer

We offer a competitive salary, attractive bonus, generous 401k retirement contributions, private healthcare, and a dynamic work environment that encourages innovation and collaboration. If you are passionate about making a difference in the field of genomics, we encourage you to apply today.



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