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Hotel Front Desk Coordinator

2 months ago

Singapore 57 EMPLOYMENT AGENCY PTE. LTD. Full time
Hotel Front Desk Receptionist Job Description

At 57 EMPLOYMENT AGENCY PTE. LTD., we are seeking a highly skilled and experienced Hotel Front Desk Receptionist to join our team. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities:

  • Manage check-in and check-out processes, ensuring accuracy and efficiency.
  • Handle online and phone reservations, responding to guest inquiries and resolving any issues promptly.
  • Process payments, verify credit card information, and maintain accurate records.
  • Register guests, collecting necessary information and ensuring a warm welcome.
  • Provide information about our hotel, available rooms, rates, and amenities, making informed recommendations to enhance the guest experience.
  • Respond to guest complaints in a timely and professional manner, resolving issues to the satisfaction of all parties involved.
  • Liaise with housekeeping staff to ensure rooms are clean, tidy, and fully-furnished to meet guest expectations.
  • Upsell additional facilities and services, when appropriate, to increase revenue and enhance guest satisfaction.
  • Maintain accurate records of bookings and payments, ensuring seamless communication with other departments.

Requirements:

  • Previous experience as a Hotel Front Desk Receptionist, with a proven track record of delivering exceptional customer service.
  • Ability to work independently and as part of a team, with excellent communication and interpersonal skills.
  • Flexibility to work weekends, holidays, and night shifts, with a willingness to adapt to changing circumstances.
  • Proficiency in Microsoft Office, particularly Excel, and ability to learn new systems quickly.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.

How to Apply:

Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you