Global Sea Logistics Operational Account Manager
1 month ago
Singapore, Singapore | Sea Logistics and Customer Service | Full-time | SGI2094378
As a key member of our operational account team, you will leverage your expertise to drive the delivery of exceptional customer experiences.
Your Key Responsibilities- Maintain and develop strong relationships with assigned customers, ensuring seamless support for their operations-related needs.
- Collaborate with internal stakeholders to lead business reviews and implementation initiatives, aligning with customers' objectives.
- Ensure compliance with service level agreements, monitoring progress and implementing corrective actions as needed.
- Foster a culture of continuous improvement by identifying opportunities to enhance productivity and operational efficiency.
- Cultivate effective partnerships with cross-functional teams to address business requirements and drive success.
- Design and maintain performance dashboards for real-time visibility and data-driven decision-making.
- Develop and update Standard Operating Procedures (SOPs) to ensure best practices and adherence across the organization.
- Maintain up-to-date SOPs, work instructions, and templates accessible to all relevant stakeholders.
- Bachelor's degree or equivalent in Business, Logistics, or Supply Chain management.
- Proven knowledge of sea freight operations and airfreight logistics.
- Strong IT skills, with a focus on staying current with emerging technologies.
- Excellent project management capabilities, driving multiple projects simultaneously.
- Ambitious professional with integrity, adaptability, and a willingness to learn and grow.
- Ability to thrive in fast-paced environments, prioritizing tasks effectively under pressure.
- Possess creative problem-solving skills, thinking outside the box to deliver innovative solutions.
- Confident communicator with well-developed interpersonal skills, fostering collaboration across teams.
- Exceptional organizational and time management skills, managing multiple deadlines and priorities efficiently.
We offer a competitive salary range of SGD 80,000 - 120,000 per annum, reflecting the complexity and scope of this role. If you are a results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply.
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