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Customer Service Representative

2 months ago

Singapore The Famous Amos Chocolate Chip Cookie (S) Pte Ltd Full time

Job Summary:

The Famous Amos Chocolate Chip Cookie (S) Pte Ltd is seeking a skilled and friendly Customer Service Representative to join our team in the Orchard / AMK Area. As a key member of our crew, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our customers.

Key Responsibilities:

  • Greet and Welcome Customers: Greet customers warmly and provide a welcoming atmosphere, setting the tone for a positive experience.
  • Process Customer Orders: Take and process customer orders accurately and efficiently, ensuring that all orders are fulfilled to the highest standard.
  • Handle Transactions: Handle voucher, cash, credit, and debit card transactions with professionalism and attention to detail.
  • Menu Knowledge: Maintain knowledge of current menu offerings and promotions, ensuring that customers are informed and up-to-date.
  • Work Area Maintenance: Ensure a clean and organized work area, adhering to high standards of cleanliness and hygiene.
  • Food Safety and Hygiene: Follow food safety and hygiene guidelines at all times, prioritizing the health and safety of our customers.

Requirements:

  • Previous Experience: Previous experience in a customer service or food service role is preferred, but not required.
  • Rotating Shifts: Ability to work rotating shifts, including weekends and public holidays, as required.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Physical Demands: Ability to stand for long periods of time, with a willingness to learn and adapt to the demands of the role.