Rental Operations Coordinator

Job Summary:

We are seeking a seasoned expert in client-centric operations to join our team as a key liaison between partners and our organization.

About the Role:

This position requires proactive engagement, problem-solving, and operational excellence to maintain strong, long-term relationships with partners. You will be responsible for ensuring seamless execution of rental orders while delivering exceptional service.

Key Responsibilities:

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• Client Relationship Management:">
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  • Establish and nurture strong relationships with clients and partners.">
  • Act as the primary point of contact for partners, addressing inquiries and resolving issues.">
  • Regularly communicate with partners to understand their needs and ensure satisfaction.">
  • Solution Development and Implementation:">
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    • Identify partner needs and opportunities, and develop tailored solutions to meet those needs.">
    • Work with internal teams to ensure the successful implementation of solutions.">
    • Proactively identify and propose new opportunities for growth and improvement.">
    • Business Development:">
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      • Contribute to the development of new business opportunities.">
      • Participate in activities and presentations to potential partners.">
      • Help to increase sales or services for existing accounts.">
      • Performance Analysis and Optimization:">
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        • Monitor and analyze the performance of partner accounts and partner trends.">
        • Identify areas for improvement and optimization.">
        • Prepare and present business reviews and reports to partners.">
        • Cross-Functional Collaboration:">
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          • Coordinate efforts across various internal teams to ensure smooth and efficient operations.">
          • Work closely with sales, marketing, and product teams.">
          • Stay informed of all assigned partners' key contacts, equipment preferences, pricing agreements, and contracts.">
          • Execute all day-to-day tasks of the role, ensuring adherence to department expectations.">
          • Manage and maintain the shared inbox to prevent backlog; ensure all emails are actioned appropriately.">
          • Review rental orders within 24 hours of receipt (preferably within 2-3 hours during business hours).">
          • Monitor deadlines, ensuring timely completion of tasks and client requests.">
          • Provide escalation support and guidance to internal team members.">
          • Proactively contribute to the overall success of the department.">
          • Generate daily reports including but not limited to: quotes/tentatives, rental ending/late return reports, inventory, order creation, job list, tracking, etc.">
          • Review all orders before submission to ensure accuracy and maintain a low error rate.">
          • Support team operations during busy periods or when multiple team members are out of office.">
          • Collaborate with other departments such as Sales, IT, and Fulfillment to ensure seamless order processing.">
          • Attend internal and external meetings as requested.">
          • Communicate effectively with management, prioritizing requests and delivering timely updates.">
          • Escalate potential risks or concerns that could negatively affect the company or employees.">
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Required Skills and Qualifications:

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• Able to uphold operational standards and ensure compliance with policies.">
• Strong organizational, interpersonal, and relationship management skills.">
• Excellent verbal, written communication, and presentation skills.">
• Exceptional multitasking, time management, and organizational skills.">
• Strong leadership traits include team motivation, coaching, and conflict resolution.">
• Initiative/self-starter/ability to work without close supervision.">
• High-level decision-making, negotiation, and critical thinking skills.">
• Proficient in Microsoft Office and CRM platforms.">
• Able to work in a fast-paced environment with multifaceted demands while meeting deadlines.">
• Excellent interpersonal skills, including active listening and clear explanations.">
• High ethical standards with reliability, honesty, and trustworthiness.">
• Able to take accountability for mistakes and implement solutions for continuous improvement.">
• Knowledge of industry and market trends.">
• Bachelor's Degree or equivalent experience.">
• Minimum of three years of work experience in a related field.">

Benefits:

This is an exciting opportunity to grow professionally while working collaboratively with a talented team. We offer competitive compensation packages and comprehensive benefits.

Others:

Please note that this job description may change over time. The above information is provided as a general overview only and should not be taken as a guarantee of employment terms.