Technical Director – Cloud Service Delivery

2 weeks ago

Singapore beBeeCloud Full time $150,000 - $200,000

Overview

Day 2 Service Operations Technical Lead role involves providing technical leadership and oversight for the team. Key responsibilities include ensuring operational stability, continuous improvement, and alignment with enterprise architectural standards.

Key Responsibilities:

  • Provide leadership and guidance for ongoing support and service operations, ensuring high availability, performance, and resilience.
  • Act as a key escalation point for critical incidents, problem management, and complex technical challenges.
  • Mentor and develop engineering teams across multiple service areas (cloud, infrastructure, security).

Cloud Architecture & Infrastructure:

  • Design, implement, and maintain secure and scalable cloud platforms (AWS, Azure, hybrid) that align with compliance, governance, and performance standards.
  • Drive implementation, maintenance, and operations of solution platforms, ensuring they meet business and security requirements.
  • Support migration projects (on-prem to cloud, physical to virtual) and optimize hybrid infrastructure performance.

Governance, Compliance & Security:

  • Establish, review, and refine governance frameworks and policies for cloud usage.
  • Support vulnerability assessments, remediation, and platform security hardening across environments.
  • Ensure operational processes, SOPs, and documentation align with compliance and audit requirements.

Innovation & Continuous Improvement:

  • Identify, evaluate, and recommend new tools/technologies to improve efficiency, resilience, and cost effectiveness.
  • Lead initiatives to enhance service delivery, streamline operations, and adopt cloud best practices.
  • Collaborate with stakeholders to translate business requirements into technical solutions and implementation plans.

Qualifications:

  • Experience: 7+ years in IT infrastructure, data centre operations, cloud/hybrid platforms, and service management; with at least 3 years in a technical leadership role.
  • Cloud Expertise: Proven experience with AWS and/or Azure, including cloud governance, automation (e.g., Ansible), and hybrid cloud solutions.
  • Infrastructure & Virtualization: Strong background in VMware, Hyper-V, storage (DAS, NAS, SAN), and networking (DNS, DHCP, VLAN, DMZ).
  • Security & Compliance: Knowledge of IT governance, security frameworks, vulnerability management, and audit processes.
  • Leadership & Management: Skilled in incident management, BAU operations, project planning, vendor management, and SLA adherence.
  • Technical Skills: Hands-on experience in Linux/Windows server management, backup/recovery solutions, and migrations (P2V, cloud).
  • Soft Skills: Excellent communication, stakeholder collaboration, and ability to lead and mentor high-performing teams.

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