Cloud Service Delivery Director

2 weeks ago

Singapore Rapsys Technologies Pte. Ltd Full time

**Summary**:
**Responsibilities**:

- **Service Delivery Management**:

- Ensure services are delivered in accordance with contractual obligations, meeting or exceeding service level agreements (SLAs).
- Develop and implement service delivery strategies, processes, and procedures to optimize efficiency and effectiveness.
- Oversee incident, problem, and change management processes, ensuring timely resolution and mínimal disruption to clients.
- Conduct regular service reviews with clients to assess performance, identify areas for improvement, and foster strong relationships.
- **Team Leadership**:

- Build, mentor, and motivate high-performing service delivery teams.
- Provide guidance, coaching, and development opportunities to team members.
- Foster a culture of collaboration, accountability, and continuous improvement.
- **Technical Expertise**:

- Provide technical guidance and oversight to ensure solutions are robust, scalable, and secure.
- Stay abreast of relevant certifications and training to maintain a high level of technical competency.
- **Client Relationship Management**:

- Build and maintain strong relationships with key client stakeholders.
- Serve as a trusted advisor, providing strategic guidance and recommendations on technology solutions.
- Proactively address client concerns and escalations, ensuring timely and effective resolution.
- **Financial Management**:

- Contribute to the development and management of service delivery budgets.
- Monitor and control costs, identifying opportunities for optimization.
- Track and report on key performance indicators (KPIs) related to service delivery.

**Qualifications**:

- **Education**: Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree preferred.
- **Experience**:1
- 10+ years of progressive experience in IT service delivery, with at least 5+ years in a leadership role.
- Experience managing large, complex IT environments.
- Experience with ITIL framework and best practices.
- **Certifications**:

- ITIL v4 Foundation (required)
- ITIL v4 Managing Professional (preferred)
- Cloud certifications (AWS, Azure, GCP) are highly desirable
- Project Management certifications (PMP) are a plus
- **Skills**:

- Excellent leadership, communication, and interpersonal skills.
- Strong analytical, problem-solving, and decision-making abilities.
- Ability to work effectively in a fast-paced, demanding environment.
- Ability to manage multiple projects and priorities simultaneously.
- Strong understanding of IT security best practices.

**Additional Desirable Qualifications**:

- Experience with Agile methodologies
- Experience with DevOps practices
- Knowledge of IT governance and compliance frameworks (e.g., ISO 27001, NIST)

**Job Type**: Contract
Contract length: 12 months

Pay: $6,000.00 - $12,000.00 per month

Schedule:

- Day shift

**Experience**:

- IT Service Delivery: 10 years (preferred)
- Cloud: 4 years (preferred)

  • Infrastructure Cloud Service Delivery Director

    3 weeks ago

    Singapore THE HACENS TALENT PTE. LTD. Full time

    Roles & ResponsibilitiesInfrastructure Cloud Service Delivery Director - System Integrator (SI) EnvironmentJob Summary:We are seeking a highly experienced and strategic Service Delivery Director to lead and optimize the delivery of critical data and security services for our clients. This pivotal role will be responsible for ensuring the seamless operation,...

  • Cloud Service Delivery Executive

    1 week ago

    Singapore beBeeLeadership Full time $90,000 - $120,000

    Cloud Service Delivery LeadThe role of Cloud Infrastructure Director is an exciting opportunity to oversee cloud and infrastructure service delivery in a global organisation. This position requires driving operational excellence, client satisfaction, and innovation in cloud and infrastructure service delivery.About the Role:This is a unique chance for a...

  • Cloud Service Delivery Director

    1 week ago

    Singapore ENGGSOL PTE. LTD. Full time

    Cloud Services Delivery Director - In this role, you will lead cloud operations team. This role will be instrumental in driving our cloud strategy, overseeing cloud migrations, and ensuring the ongoing operational excellence of our cloud environments. The ideal candidate possesses a strong understanding of AWS and Azure architectures, a deep commitment to...

  • Cloud Service Delivery Director

    1 week ago

    Singapore ENGGSOL PTE. LTD. Full time

    Cloud Services Delivery Director - In this role, you will lead cloud operations team. This role will be instrumental in driving our cloud strategy, overseeing cloud migrations, and ensuring the ongoing operational excellence of our cloud environments. The ideal candidate possesses a strong understanding of AWS and Azure architectures, a deep commitment to...

  • Cloud Service Delivery Director

    3 days ago

    Singapore ENGGSOL PTE. LTD. Full time

    Overview Cloud Services Delivery Director – In this role, you will lead cloud operations team. This role will be instrumental in driving our cloud strategy, overseeing cloud migrations, and ensuring the ongoing operational excellence of our cloud environments. The ideal candidate possesses a strong understanding of AWS and Azure architectures, a deep...

  • Cloud Service Delivery Manager

    1 week ago

    Singapore beBeeLeadership Full time

    The role of Cloud Infrastructure Director is an exciting opportunity to lead cloud and infrastructure service delivery in a well-established organisation with global reach. Job Purpose To drive operational excellence, client satisfaction, and innovation in cloud and infrastructure service delivery. Key Responsibilities: Lead cloud and infrastructure...

  • Leader in Cloud Service Delivery

    2 weeks ago

    Singapore beBeeCloud Full time $90,000 - $120,000

    Job Title: Cloud Services Operations DirectorWe are seeking an experienced Cloud Service Delivery Manager to lead our cloud operations team. This role involves overseeing the delivery of reliable and efficient cloud services, meeting client expectations, and driving continuous operational improvement.Responsibilities:Ensure SLA adherence, efficiency, and...

  • Cloud Service Delivery Director

    3 weeks ago

    Singapore ENGGSOL PTE. LTD. Full time

    Roles & ResponsibilitiesCloud Services Delivery Director – In this role, you will lead cloud operations team. This role will be instrumental in driving our cloud strategy, overseeing cloud migrations, and ensuring the ongoing operational excellence of our cloud environments. The ideal candidate possesses a strong understanding of AWS and Azure...

  • Director, Cloud Delivery and Engineering

    1 week ago

    Singapore Singtel Full time

    **Director, Cloud Delivery and Engineering**: **Date**:3 Dec 2024 **Location**: Singapore, Singapore **Company**:Singtel Group At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive...

  • Director, Cloud

    1 week ago

    Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time

    Director, Cloud & Infrastructure Services An excellent Director, Cloud & Infrastructure Services role awaits in a well-established organisation with global reach.Job Purpose: Lead cloud and infrastructure service delivery, ensuring operational excellence, client satisfaction, and innovation.Job Responsibilities: Lead cloud and infrastructure service...