CRM Program Specialist, APAC
1 week ago
We are seeking a highly skilled CRM Program Specialist to join our team in APAC. As a key member of our operations team, you will be responsible for building and deploying email, push, and in-app campaigns for our HBO Go, Max transactional, research, service, partnerships, and other non-marketing programs.
Key Responsibilities- Partner closely with stakeholders from product, technology, engineering, customer experience, partnerships, legal, and research to fulfill strategic objectives
- End-to-end campaign management, including building ad-hoc and automated campaigns within the Braze platform, routing campaign builds through necessary stakeholders, tracking campaign status and scheduling on the project board, and deploying campaigns in Braze
- 3 years' experience in CRM operations with an enterprise-level ESP
- Basic knowledge of lifecycle marketing
- Experience with audience segmentation tools; Braze experience preferred
- Experience in managing projects through JIRA, Monday, or a similar platform
- Basic knowledge of email and push best practices
- Intermediate skills in Excel
- Strong interpersonal and communication skills with an excellent attention to detail
- Ability to liaise with creative, marketing, product, and business teams
- Strong team focus with outstanding organizational and resource management skills
- Bachelor's Degree in Business, Marketing, Communications, or a related field is required
- Fluency in writing and speaking English is required
- Must be able to organize, prioritize, and schedule a high workload efficiently
Warner Bros. Discovery is a global leader in the media and entertainment industry, with a portfolio of iconic brands and beloved franchises. We are committed to creating a diverse and inclusive workplace that reflects the world we serve.
We are an equal opportunity employer and welcome applications from qualified candidates of all backgrounds. If you are passionate about CRM operations and have a strong desire to work with a talented team, we encourage you to apply for this exciting opportunity.
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