ServiceNow Transformation Expert

2 weeks ago

Singapore beBeeTransformation Full time
About the Role
Our team is seeking a highly experienced Senior Functional Analyst with a strong background in ServiceNow implementations, especially in the public sector domain. This individual will play a key role in bridging the gap between business needs and technical implementation, translating functional requirements into actionable technical specifications.

Key Responsibilities
Gather, analyze, and document business and functional requirements. Translate functional requirements into ServiceNow use cases, stories, and solution design. Support development team with clarification and context throughout implementation. Collaborate with stakeholders to validate delivered functionality against requirements. Assist with UAT planning, execution, and defect resolution. Work closely with BAs, developers, and QA teams to ensure solution aligns with business objectives. Prepare and maintain process and requirement documentation. Ensure alignment with ServiceNow best practices and government standards. Participate in sprint planning, backlog grooming, and demos. Promote reuse, maintainability, and modularity of delivered capabilities. Provide guidance on feature prioritization and scope management.

Required Skills and Qualifications
Bachelor's degree in Computer Science, Information Systems, or related field. 4+ years of experience in business analysis or functional consulting. 3+ years of experience working specifically on ServiceNow implementations. Strong analytical, problem-solving, and communication skills. Familiarity with Agile methodologies, ITIL framework, and process modeling. Possess a strong understanding of ServiceNow architecture and configuration items. Able to communicate complex technical concepts to non-technical stakeholders. Experience with ServiceNow CSM modules and workflows preferred.

What We Offer
Opportunity to work on high-impact public sector transformation programs. Exposure to full software development lifecycle and complex ServiceNow architecture. Collaborative, agile, and inclusive work culture. Flexibility to work in hybrid environments (remote/onsite).

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