Transformative ServiceNow Techno-functional Expert

1 day ago

Singapore beBeeTechnoFunctional Full time $90,000 - $120,000
Job Title:
Transformative ServiceNow Techno-functional Expert

Key Job Responsibilities:

We are seeking an experienced and proactive ServiceNow techno-functional expert to lead and deliver high-impact ServiceNow solutions across the enterprise.

The successful candidate will play a key role in consulting with stakeholders, designing robust solutions, managing configurations, and ensuring alignment with strategic IT objectives.

This role combines business analysis, solution architecture, and stakeholder engagement—ideal for someone ready to drive transformation using the ServiceNow platform.


Key Responsibilities:
Engage with senior business stakeholders to understand strategic goals and translate them into ServiceNow solutions.
Lead end-to-end design, configuration, and deployment of ServiceNow modules (e.g., ITSM, ITOM, HRSD, GRC, etc.).
Own and drive complex techno-functional initiatives from requirements to implementation.
Provide thought leadership and best practices in ServiceNow architecture, governance, and optimization.
Collaborate with cross-functional teams and developers to ensure technical alignment and delivery.
Prepare and present solution proposals, roadmaps, and impact assessments.
Oversee integration of ServiceNow with other enterprise tools and platforms.
Conduct performance tuning, upgrades, and system health checks
Guide and mentor junior analysts and developers.
Maintain awareness of the latest ServiceNow releases and drive continuous improvement initiatives.
For this role, you will need:
Bachelor's or Master's degree in Computer Science, Information Systems, or related field.
6–10 years of ServiceNow experience, including configuration, scripting, and solution design.
Proven ability to gather business requirements and translate them into functional and technical specifications.
Strong experience with ITSM processes and modules.
Excellent communication and stakeholder management skills, including experience presenting to leadership.
Experience working in Agile/Scrum environments.

Skills and Attributes for Success:
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist (CIS) in one or more areas
Experience in ServiceNow ITOM, HRSD, or SecOps is a plus.
Familiarity with CMDB, Discovery, and integrations using REST/SOAP APIs.
Experience in leading ServiceNow implementations or migrations.

What we offer:
At EY, we offer a competitive remuneration package where you'll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements.

Plus, we offer:
Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.
Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.
Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.

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