Unit Handover Specialist

2 weeks ago

Singapore beBeeCustomer Full time $50,000 - $60,000
Job Description:

This position is responsible for delivering exceptional customer service and ensuring seamless unit handovers.

The ideal candidate will have a strong commitment to providing high-quality service, collaborating effectively with stakeholders, and maintaining meticulous records of handover activities.

  • Conduct thorough inspections of units prior to handover, identifying any defects or issues.
  • Collaborate with contractors and suppliers to ensure timely and high-quality rectifications.
  • Maintain communication with developers, providing detailed progress reports and preparing handover documentation.
  • Plan and manage handover schedules in close partnership with developers, ensuring a smooth and well-organized process.
  • Provide owners with clear, professional guidance throughout handovers, addressing their queries and concerns promptly.
  • Ensure meticulous record-keeping of handover activities and deliver consistent updates to stakeholders.
  • Serve as the dedicated liaison between owners and contractors to manage defect follow-ups and ensure timely completion.
  • Monitor rectification timelines rigorously, ensuring service level agreements are consistently met.
  • Oversee the documentation and sign-off processes for defect completion, including management of access controls.
  • Deliver exceptional customer service by responding swiftly and professionally to owner inquiries related to defects.
  • Build and nurture positive relationships with all stakeholders, balancing empathy with effective problem resolution.
  • Identify and escalate complex matters proactively, driving timely and satisfactory outcomes.
Requirements:
  • Minimum 1 year of proven experience in unit handover, defect inspection, and management within property development or management sectors.
  • Diploma or equivalent certification in a relevant discipline.
  • Exceptional attention to detail with the ability to juggle multiple priorities in a fast-paced environment.
  • Excellent communication and interpersonal skills, demonstrating a strong customer service orientation.
  • Skilled in managing challenging situations with diplomacy and tact.
  • Proactive, independent, and a collaborative team player.
What We Offer:

A competitive salary package, comprehensive health coverage, career growth opportunities, generous leave benefits, and a supportive team culture.

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