Service Manager
11 hours ago
This role is responsible for overseeing the dining room operations and ensuring a seamless guest experience. We are looking for a skilled Service Leader who can coordinate with our kitchen staff to provide excellent food service to our guests.
Key Responsibilities:
- Reports to the Assistant or Restaurant Manager
- Greet and seat guests, and maintain communication with kitchen staff
- Inspect dining room for cleanliness and safety
- Resolve guest complaints and issues promptly
- Manage the guest reservation system and enforce restaurant rules and policies
- Supervise dining room staff and maintain uniform and service standards
- Conduct daily line-ups and review daily specials and announcements
- Close shifts on POS and credit card terminals, and conduct regular service training
Requirements:
- Fluent in spoken and written English, with proficiency in another language a plus
- Minimum of 2 years serving or supervisory experience in a fine dining or upscale restaurant
- Basic certification in restaurant service desirable
- Outstanding customer service skills, with ability to multitask and work at a rapid pace
- Strong communication and computer skills, with ability to promote sales and resolve conflict
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