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Field Service Technical Consultant

2 weeks ago


Singapore CUBE PAYMENT SERVICES PTE. LTD. Part time
About Our Company

CubePay has an immediate opening for a Field Service Technician in Singapore. This key role involves providing technical support to our valued customers, who rely on our digital payment devices for cashless transactions.

This is a great opportunity for individuals who enjoy solving tech-related challenges and working with a team recognized for its service excellence.

About the Position

The Field Service Technician is a crucial member of the Technical Support Team, responding to customer requests for on-site assistance, from training to troubleshooting technical issues and ensuring high merchant satisfaction.

Responsibilities:

  • Support new merchants in getting started with our digital payment services, including training, installation, and setup of payment terminal devices.
  • Be on standby to respond to merchants requiring on-site technical support.
  • Make scheduled visits to merchants to troubleshoot and resolve technical problems as required.
  • Submit service reports to monitor and improve customer support quality.
Candidate Requirements

To succeed in this role, you should have:

  • An ITE NITEC vocational qualification or its equivalent, and/or higher.
  • A valid Singapore Class 3 driving license or Class 2B motorcycle.
  • Basic to intermediate knowledge of consumer IT, hardware, software, and system networking.
  • Be comfortable setting up and installing consumer smart devices.
  • Ability to work on standby duty, including weekends and public holidays.
  • Independent problem-solving skills, a pleasant personality, effective communication, and teamwork abilities.
Compensation and Benefits

We offer a competitive compensation package, including basic salary, standby allowance, medical benefits, on-the-job training, and perks.

To apply, please visit our careers page at https://careers.cubepayment.com/jobs/Careers/616675000001438080/Customer-Care?source=CareerSite.