Project Technical Consultant
1 day ago
**JOB DESCRIPTION**
**Role**:Project Technical Consultant
**Reports to**: Project Director
**Location**: Various locations - Singapore, Malaysia, Thailand
**Responsibilities**
- Understand, investigate, troubleshoot and resolve incidents raised by customer through
- Provide timely response, follow-up and resolution to ensure all support activities are tracked
and closed within stipulated SLA
- Partner with internal stakeholders (Quality Assurance / R&D teams) and externally with
customers to identify issue, perform various testing to reproduce issues, and deliver the
program fix to customers
- Provide knowledge and best practices on system functionality
- Continually seeks opportunities to increase customer satisfaction and deepen client
relationships
- Assist to improve the support processes, supporting documentation and/or our software.
- Mentor and guide junior Application Support Consultant on the system knowledge and
support processes
**Technical Skills and Competencies**
- Diploma or degree in Computer Science / Information Technology or equivalent with 3+ years
hands-on experience implementing or managing project
- Good knowledge of Microsoft SQL and Microsoft Office
- Experience in successfully implementing HRMS Products preferred; experience in HRIS role,
other HR Solutions, and/or understanding of HR business process may be considered
- Strong analytical, problem identification and solving skills with solution focused mindset
- Excellent communication skill and detail oriented
- Ability to work under pressure and meet deadlines
- Conversational in English, and Asian languages advantageous
- Ability to travel when required
**Useful links**
**Asia Pacific - Americas - Europe - Middle East & Africa
**About BIPO**
At BIPO, our passion for technology and innovation empowers businesses across the globe with
increased efficiency and convenience.
Our enterprise-ready **HR Management System** **(HRMS) **platform automates HR processes, simplifies
workflows, and delivers actionable insights to build the best Employee Experience. Complemented by
our **payroll outsourcing solutions** and **global PEO services, **we support businesses to manage
today’s global workforce.
We are better connected to support your payroll and people solutions needs through a global network
of 27+ offices, four R&D centers, and business partners across 100+ countries.***
**Our products & services**
- HR Management System (HRMS)
- Global Payroll and HR outsourcing
- Professional Employer Organisation (PEO)
**Asia Pacific - Americas - Europe - Middle East & Africa
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