Front Office Director

6 hours ago


Singapur, Singapore Far East Organization Full time
Job Title: Front Office Manager

Job Summary:

The Front Office Manager is responsible for the overall administration and operations of the Front Office, ensuring a high level of service and efficiency in all aspects of guest interactions.

Key Responsibilities:
  • Assist the Hotel Manager in developing and implementing strategies to improve Front Office operations and guest satisfaction.
  • Develop and recommend processes to enhance the guest experience and improve overall hotel performance.
  • Monitor and analyze trends, guest feedback, and market conditions to inform decision-making and drive business growth.
  • Lead and motivate the Front Office team to achieve sales and revenue targets, while maintaining high standards of customer service.
  • Conduct regular inspections of guest rooms, public areas, and facilities to ensure consistency and excellence in quality and standards.
  • Collaborate with other departments to ensure seamless communication and coordination, driving business results and guest satisfaction.
Requirements:
  • Diploma in a relevant field or equivalent experience.
  • At least 5 years of experience in a similar role, with a proven track record of success in Front Office management.
  • Excellent leadership and communication skills, with the ability to motivate and inspire a high-performing team.
  • Knowledge of hotel operations systems and technology, with a willingness to learn and adapt to new systems and processes.

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