Front Office Director
1 month ago
Job Description
Job Summary: (Overseas travel will be required, mainly in Asia region):
As a Front Office Director, you are responsible:
• For all Sales, Commercial & Business Development activities
• Customer Satisfactions through delivery of service excellence to customers whilst protecting the interest of Safran Helicopter Engines
• Extension of Safran Helicopter Engines footprint and influence through the development of long-term strategic partnership with network partners
For all his/her missions, the Front Office Director ensures the permanent link with the Corporate commercial teams (D2S/C). He/she is in functional contact with the VP Sales and Marketing of D2S
Your primary targets will be:
• to increase Safran Helicopter Engines business, sales and market share
• to establish and develop strong network and working relationship with Airframe OEMs
• to foster the loyalty of your customers, notably through the signature of service contracts ie: SBH, GSP, customized contractual agreements…etc
• to steer the financial revenue generated through your market (invoicing, turnover, gross margin and cash)
Job Description:
• Define and steer strategic plans and actions to sustain business growth through Mid-term and Long-term plans (PMT)
• Define and manage short-term and mid-term action plans to achieve the invoicing / Turnover, Gross Margin Support and Financial objectives of Safran HE Asia
• Develop new business models or commercial approaches according to Asia Helicopter market needs and expectations
• Draw the business forecast in market and follow up on its achievement by managing risks and opportunities
• Projection and consolidation of sales forecast information; cross-functional co-ordination to generate accurate sales forecast
• Monitor and ensure customer satisfaction through all the components of the aftersales market: technical support, responsiveness, service rates, material supply, contract performance, CSO, surveys, KPIs…etc
• Promote and exhibits Safran HE products and services through external events such as Seminars, Symposium and customer councils
• Ensure legal, commercial and trade compliance of all elements; adhering to the Corporate Safran Helicopter Engines policies
• Lead, manage and develop a multi-cultural team with diverse commercial expertise and functions
Job Requirements
Education & Experience:
• Bachelor degree or equivalent
• More than 5 years of working experience with proven record of management role, preferably in the aviation industry
Specific Skills and Knowledge Requirements:
• Ability to evolve in an international environment with strong multi-cultural and multi-client challenges
• Ability to influence a dynamic of revenue growth
• Ability to listen and communicate to manage, convince, influence, embark and motivate
• Self-starter, solution-oriented, proactive, positive attitude and entrepreneurial mindset are required
• Strong interpersonal & communication skills
• Strong business acumen with good data and analytical skills
• Strong negotiation skills
• Knowledge in aviation gas turbines, aviation services and MRO industry will be an added advantage
• Microsoft Office knowledge is required (Excel, Powerpoint, Word)
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