Hotel Front Office Supervisor
2 months ago
Job Summary
We are seeking a highly skilled and experienced Hotel Front Office Supervisor to join our team at Dusit Thani Laguna Singapore. As a key member of our Front Office team, you will be responsible for ensuring the smooth operation of our check-in/check-out process, preparing for guest arrivals, and providing exceptional service to our guests.
Key Responsibilities
- Monitor and manage the check-in/check-out process to ensure efficient and accurate processing of guest arrivals and departures.
- Prepare for guest arrivals by ensuring all necessary documentation and amenities are in place.
- Provide exceptional service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Manage and monitor the performance of front office staff, providing guidance and support as needed.
- Ensure compliance with hotel policies and procedures, as well as local laws and regulations.
Requirements
- Bachelor's degree in Hotel Management or a related field.
- Minimum of 2 years of experience in a similar role in a hotel or hospitality setting.
- Familiarity with yield management and cost controls.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, staff, and management.
- Pleasant personality and a strong commitment to providing exceptional service.
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