Hotel Front Office Supervisor

2 months ago


Singapur, Singapore Dusit Thani Laguna Singapore Full time

Job Summary

We are seeking a highly skilled and experienced Hotel Front Office Supervisor to join our team at Dusit Thani Laguna Singapore. As a key member of our Front Office team, you will be responsible for ensuring the smooth operation of our check-in/check-out process, preparing for guest arrivals, and providing exceptional service to our guests.

Key Responsibilities

  • Monitor and manage the check-in/check-out process to ensure efficient and accurate processing of guest arrivals and departures.
  • Prepare for guest arrivals by ensuring all necessary documentation and amenities are in place.
  • Provide exceptional service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Manage and monitor the performance of front office staff, providing guidance and support as needed.
  • Ensure compliance with hotel policies and procedures, as well as local laws and regulations.

Requirements

  • Bachelor's degree in Hotel Management or a related field.
  • Minimum of 2 years of experience in a similar role in a hotel or hospitality setting.
  • Familiarity with yield management and cost controls.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, staff, and management.
  • Pleasant personality and a strong commitment to providing exceptional service.


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