Front Desk Supervisor

1 day ago


Singapur, Singapore Accor Full time
Job Title: Front Desk Supervisor

About the Role:

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Mondrian Singapore Duxton. As a key member of our Front Office team, you will be responsible for supervising and coordinating all Front Office related duties, ensuring seamless guest experiences and maintaining the highest standards of service.

Key Responsibilities:

  • Supervise and coordinate Front Office operations, ensuring efficient and effective service delivery.
  • Manage guest queries and requests, providing prompt and courteous assistance.
  • Record and report incidents, ensuring prompt follow-up and resolution.
  • Ensure compliance with hotel policies and procedures, maintaining a safe and secure environment for guests and staff.
  • Collaborate with the Front Office Manager to achieve departmental goals and objectives.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Monitor and maintain accurate records, reports, and statistics.
  • Participate in training and development programs to enhance skills and knowledge.

Requirements:

  • At least 1 year of experience in hotel operations.
  • Demonstrated ability to interact with customers, employees, and third parties in a professional and courteous manner.
  • Excellent communication, coordination, team management, and problem-solving skills.
  • Computer literate and proficient in hotel software systems.

What We Offer:

  • A dynamic and supportive work environment.
  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A comprehensive training program to enhance skills and knowledge.

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].



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