Park Experience Lead
7 days ago
We are seeking a highly skilled Park Experience Lead to join our team at Resorts World at Sentosa PTE. LTD.
About the RoleThe successful candidate will be responsible for leading and guiding crew members, ensuring they meet departmental standards and providing top-notch guest experiences.
This role involves training new and current crew members, maintaining accurate records, and addressing guest concerns in a timely and professional manner.
Key Responsibilities- Lead and direct crew members to ensure seamless park operations
- Develop and deliver comprehensive training programs for new and current crew members
- Maintain accurate and up-to-date records of lead observations, daily operating reports, and other relevant paperwork
- Provide exceptional customer service and resolve guest concerns efficiently
- GCE 'N'/ 'O' Levels/ ITE Certificate/ Diploma in Tourism or a related field
- Prior operations experience is an asset
- Able to work flexible shifts, including evenings, weekends, and public holidays
- Able to stand for long periods and adapt to varying weather conditions
Please note that this salary estimate is based on industry standards and may vary depending on individual qualifications and experience.
About UsWe are a dynamic team dedicated to delivering exceptional park experiences for our guests. If you are passionate about delivering world-class service and have a keen eye for detail, we encourage you to apply for this exciting opportunity.
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