Customer Experience Manager

7 days ago


Singapore UE PARK AVENUE INTERNATIONAL PTE. LTD. Full time
Job Description:

We are seeking a highly skilled Customer Experience Manager to join our team at UE Park Avenue International PTE. LTD.

The ideal candidate will have excellent communication skills, be able to work effectively in a fast-paced environment, and possess a strong commitment to providing exceptional customer service.

Responsibilities:
  • Frontline Service Delivery: Ensure seamless check-in and check-out processes for guests, responding promptly to their needs and queries.
  • Cashiering Duties: Manage front desk operations, including handling cash transactions, maintaining accurate records, and performing administrative tasks.
  • Guest Relations: Build rapport with customers, anticipate their needs, and provide personalized assistance to ensure a positive experience.
  • Operational Support: Assist with day-to-day hotel operations, including maintaining the filing system, preparing reports, and ensuring compliance with safety and security policies.
Requirements:
  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to interact effectively with guests and colleagues.
  • Service-Oriented: A genuine passion for delivering exceptional customer service, with a focus on building strong relationships and resolving issues promptly.
  • Technical Skills: Proficiency in Opera system and ability to learn new software quickly.
  • Teamwork: Collaborative mindset, with a willingness to support colleagues and contribute to a positive team dynamic.
Compensation and Benefits:

We offer a competitive salary of SGD $45,000 per annum, plus benefits, including medical insurance, paid time off, and opportunities for professional growth and development.

About Us:

UE Park Avenue International PTE. LTD. is a leading hospitality company committed to delivering exceptional guest experiences. We value our employees' contributions and strive to create a supportive and inclusive work environment.



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