Customer Experience Manager

1 day ago


Singapore AIA SINGAPORE PRIVATE LIMITED Full time
Job Title: Customer Experience Manager

We are seeking a highly skilled Customer Experience Manager to join our team at AIA Singapore Private Limited. As a key member of our customer experience team, you will be responsible for delivering exceptional customer service and resolving customer complaints in a timely and effective manner.

Key Responsibilities:

  • Manage end-to-end customer complaint process, ensuring prompt resolution and high-quality service delivery.
  • Investigate and resolve complex customer complaints, collaborating with internal teams as needed.
  • Develop and implement customer-centric strategies to enhance overall customer experience.
  • Collaborate with colleagues to identify areas for improvement and implement process enhancements.
  • Represent the company in managing customer disputes through mediation and adjudication.

Requirements:

  • Bachelor's degree holder
  • Minimum 5 years of experience in customer and complaint management, preferably with knowledge in insurance and employee benefits
  • Exceptional follow-up skills, prioritization, multitasking, organized, and time management capabilities
  • Ability to thrive in a fast-paced environment and meet tight deadlines
  • Result-oriented personality
  • Strong interpersonal and communication skills
  • Proven ability to work effectively as part of a team

Estimated Salary: SGD 60,000 - SGD 80,000 per annum



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