Customer Experience Manager
1 day ago
We are seeking a highly skilled Customer Experience Manager to join our team at AIA Singapore Private Limited. As a key member of our customer experience team, you will be responsible for delivering exceptional customer service and resolving customer complaints in a timely and effective manner.
Key Responsibilities:
- Manage end-to-end customer complaint process, ensuring prompt resolution and high-quality service delivery.
- Investigate and resolve complex customer complaints, collaborating with internal teams as needed.
- Develop and implement customer-centric strategies to enhance overall customer experience.
- Collaborate with colleagues to identify areas for improvement and implement process enhancements.
- Represent the company in managing customer disputes through mediation and adjudication.
Requirements:
- Bachelor's degree holder
- Minimum 5 years of experience in customer and complaint management, preferably with knowledge in insurance and employee benefits
- Exceptional follow-up skills, prioritization, multitasking, organized, and time management capabilities
- Ability to thrive in a fast-paced environment and meet tight deadlines
- Result-oriented personality
- Strong interpersonal and communication skills
- Proven ability to work effectively as part of a team
Estimated Salary: SGD 60,000 - SGD 80,000 per annum
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