Servicing Excellence Specialist

1 week ago

Singapore beBeeCustomerService Full time $45,000 - $65,000
Job Title:

Servicing Excellence Specialist

Description

The primary role of this position is to provide exceptional customer service by addressing and resolving customer complaints, concerns, and inquiries in a professional and timely manner.

Key responsibilities include managing, mentoring, and coaching team members to achieve quality and productivity for optimal customer experience. Additionally, training and upskilling new and existing team members are essential aspects of this role, along with providing actionable feedback.

Collaboration with senior management is also crucial in designing and curating procedures for the best user experience. Furthermore, welcoming visitors and customers, maintaining customer records, and monitoring appointments are all vital tasks.

This position requires a customer service enthusiast who possesses prior experience in the field. The ideal candidate should have proficient communication skills, be customer service oriented, and passionate about serving customers. It is also essential to possess some degree of digital literacy and stay calm under pressure.

In return for your expertise, you will receive opportunities to grow professionally and contribute to a dynamic team that prioritizes customer satisfaction.

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