APAC Key Account Growth Strategist

2 weeks ago

Singapore beBeeDirector Full time

Our company is expanding its presence in the Asia Pacific region, and we are seeking a highly skilled Regional Key Account Director to join our team.

The primary function of this role is customer delight: you will handle all aspects of the day-to-day relationship with our existing key customers, from brief response to deep functional understanding of the account and people attached to it. You will be instrumental in developing the account to identify growth opportunities by product, market or platform.
Account Direction:
* Developing and overseeing all agency strategies across the APAC business markets
* Strategic overview, and timely pro-active reporting against status, to reporting manager of all accounts, the industry, the territory and senior customer personnel
* Expanding existing sales opportunities
* In-depth understanding and real-time financial status of all accounts

Customer Management:
* Lead the contribution and consultation of customers' walled garden strategies and thinking
* Strengthen customer relationships through inspirational, visionary and proactive account management
* Manage quarterly/monthly reviews with agencies/brands to ensure customer satisfaction and deliver product updates and recommendations
* Monitor external environment and highlight key issues to provide customers with strategic insight
* Be seen as an expert and consultant to the customers
* Point of escalation for all customer issues

OUTPUTS AND MEASURES:
* Achievement of quarterly and annual revenue targets
* Accuracy of forecasting
* Customer % retention rates yr-yr
* Quantum of net-new opportunity created through reputational goodwill
* % customers active from each key accounts
* Weekly activity and progress reporting

YOUR SKILLS AND EXPERIENCE

  • Minimum of 5 years' experience in either a client-facing media agency role, or a digital services vendor in a Senior Sales or Senior Account Management role
  • Proven ability to manage complex and matrixed internal and customer stakeholder relationships
  • Strong working knowledge of walled garden ecosystem advertising products and technologies
  • Exceptional communication skills (both verbal and written)
  • Excellent analytical skills
  • Skilled in Excel and PowerPoint, along with confident and persuasive presentations skills
  • Strong attention to detail and ability to QA own work

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