Data Operations Lead

2 weeks ago

Singapur, Singapore IHiS Full time

Job Title: Data Operations Lead

Job Summary:

We are seeking a highly skilled Data Operations Lead to join our team at IHiS. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our national data repository.

Key Responsibilities:

• Report to the Operations Manager and be accountable for the data operations of the national data repository.

• Establish data contributor and data consumer onboarding processes, ensuring compliance with data governance policy.

• Plan and prioritize onboarding requests, tracking and reporting contributor and consumer onboarding status.

• Ensure data availability to data consumers and provide timely communications in cases of disruptions.

• Respond to enquiries on data quality and inform the relevant data contributor promptly.

• Receive and apply corrections provided by data contributors.

• Identify and establish measures to proactively detect data quality issues and follow up with the respective data contributors for timely data corrections.

• Provide regular reporting of data quality issues to internal and external stakeholders, data owner, and track all data quality issues till closure.

• Ensure compliance to both internal and external SLAs.

• Manage team's support schedule to ensure full coverage of data operation services, as well as coaching team members to deliver consistent support service quality.

• Provide strong leadership for matters relating to operations support, processes, and guidelines to achieve service excellence.

• Advise improvements and assist in the development of measurable information and SOP / knowledge base / dashboards to assure continued effectiveness of system operations.

Requirements:

Specific Requirement/Skillsets:

• Degree in Computer Science, Information Technology, Management of Information Systems, or related discipline.

• Minimum 8 years hands-on experience in large-scale IT application operations, preferably in the area of data operation.

• Excellent analytical skills with attention to detail.

• Possesses good verbal and written communication across all levels of personnel with proven ability to translate complex, technical subjects into clear and concise communications to a variety of key stakeholders.

• Pro-active, independent, and able to react quickly and resolve issues promptly.

• Experience in Healthcare domain is an added advantage.

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