Security and Operations Engineer
4 weeks ago
About the Role
We are seeking a highly skilled Security and Operations Engineer to join our team at NTT DATA. As a key member of our team, you will be responsible for providing exceptional service to our clients by proactively identifying and resolving technical incidents and problems.
Key Responsibilities
- Ensure that email infrastructure at the client site is configured, installed, tested, and operational.
- Perform necessary checks, apply monitoring tools, and respond to alerts.
- Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
- Assist in analyzing, assigning, and escalating support calls.
- Investigate third-line support calls assigned and identify the root cause of incidents and problems.
- Report and escalate issues to 3rd party vendors if necessary.
- Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT.
- Proactively identify opportunities for work optimization, including opportunities for automation of work.
- Coach L2 teams for advanced technical troubleshooting and behavioral skills.
- May manage and implement projects within technology domains, delivering effectively and promptly per client-agreed-upon requirements and timelines.
- May work on implementing and delivering Disaster Recovery functions and tests.
Requirements
- Hands-on experience in managing enterprise email security solutions.
- Ability to communicate and work across different cultures and social groups.
- Ability to plan activities and projects well in advance, taking into account possible changing circumstances.
- Ability to maintain a positive outlook at work.
- Ability to work well in a pressurized environment.
- Ability to work hard and put in longer hours when necessary.
- Ability to apply active listening techniques, such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
- Ability to adapt to changing circumstances.
- Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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