Data Operations Lead

7 months ago

Singapur, Singapore IHiS Full time

Position Overview

Summary

Data Operations Lead for a new large-scale National Healthcare IT System

Role & Responsibilities

Roles & Responsibilities as Data Operations Lead

Report to the Operations Manager, be responsible for data operations of a new national data repository Accountable for the fulfilment of the system’s roles and responsibilities as one of the HealthierSG data single source of truth Publish and enforce data definitions for established data subjects Establish data contributor and data consumer onboarding processes with compliance to data governance policy, conduct onboarding with thorough quality assurance controls Plan and Prioritise onboarding requests, track and report contributor& consumer onboarding status Ensure data availability to data consumers, and provide timely communications in cases of disruptions Respond to enquiries on data qualityand inform the relevant data contributor promptly Receive and apply correctionsprovided by data contributors Identify and establish measures on on-going basis to proactively detect data quality issues and follow up with the respective data contributors for timely data corrections, as well as implementation of preventive measures Provide regular reporting of data quality issues to internal andexternal stakeholders, data owner, and trackall data quality issues till closure Ensure compliance to both internal and external SLAs Manage team’s support schedule to ensure full coverage of data operation services, as well as coaching team members to deliver consistent support service quality Provide strong leadership for matters relating to operations support, processes, and guidelines to achieve service excellence Advise improvements and assist in the development of measurable information and SOP / knowledge base / dashboards to assure continued effectiveness of system operations

Requirements

Specific Requirement/Skillsets

Degree in Computer Science, Information Technology,Management of Information Systems, or related discipline Minimum 8 years hands on experience in large scale IT applicationoperations, preferably in the area of data operation Excellent analytical skills with attention to detail Possesses good verbal and written communication across all levels of personnel with proven ability to translate complex, technical subjects into clear and concise communications to a variety of key stakeholders Pro-active, independent, and able to react quickly and resolve issuespromptly Experience in Healthcare domain is anadded advantage

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