Security and Operations Engineers-L3

5 months ago

Singapur, Singapore NTT DATA Full time

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Managed Services Cross Technology Engineer (L3) is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions. The Managed Services Cross Technology Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices. This role applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. This role focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc.

This role may also contribute to / support on project work as and when required.

What you'll be doing

Key Roles and Responsibilities:

Ensures that email infrastructure at the client site is configured, installed, tested, and operationalPerforms necessary checks, apply monitoring tools and respond to alertsIdentifies problems and errors prior to or when it occurs and logs all such incidents in a timely manner with the required level of detailAssists in analysing, assigning, and escalating support callsInvestigates third line support calls assigned and identify the root cause of incidents and problemsReports and escalates issues to 3rd party vendors if necessaryProvides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTTProactively identifies opportunities for work optimization including opportunities for automation of workCoaches L2 teams for advance technical troubleshooting and behavioural skillsMay manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelinesMay work on implementing and delivering Disaster Recovery functions and tests


Knowledge, Skills and Attributes:

Hands on experience in managing enterprise email security solutionsAbility to communicate and work across different cultures and social groupsAbility to plan activities and projects well in advance, and takes into account possible changing circumstancesAbility to maintain a positive outlook at workAbility to work well in a pressurized environmentAbility to work hard and put in longer hours when it is necessaryAbility to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interruptingAbility to adapt to changing circumstancesAbility to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey


Academic Qualifications and Certifications:

Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)Certifications relevant to mail hygiene security such as Cisco email security or equivalent


Required Experience:

Minimum 5 years IT experience with 2 years experience in supporting large scale email security environment.Seasoned working knowledge of ITIL processesSeasoned experience working with vendors and/or 3rd parties

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Apply from local Career site Apply from local Career site Back to search results

  • L3 Network Engineer

    6 months ago

    Singapur, Singapore ArcBlue Full time

    Company OverviewThe hiring company is a well-established technology & infrastructure firm that powers the technology for some of the largest MNCs and famous brand names. They are actively hiring for a L3 Network Engineer to join their technical team.  Job Responsibilities Responsible for designing and implementing network solutions including LAN/WAN, VPN,...

  • Network & Security Engineer (L3)

    5 months ago

    Singapur, Singapore NTT DATA Full time

    Job Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT...

  • Security Engineer

    15 hours ago

    Singapur, Singapore Hyred Full time

    General Description The Security Engineer, with extensive experience in IT Security Engineering, will join the Security Infrastructure Solutions Team. The primary responsibility will involve handling L2 and L3 tickets, focusing on Zscaler-related tasks alongside other security solutions. Responsibilities Client Management:The role demands a highly...

  • L3 Cisco ACI Engineer

    3 weeks ago

    Singapur, Singapore Rapsys Technologies Pte Ltd. Full time

    L3 Cisco ACI EngineerJob Description and Requirements:Onsite Client Support: Provide support in troubleshooting, design, configuration, and escalated problem management.Project Involvement: Act as a key project team member, responsible for analyzing client and technical requirements, developing specifications, solution design, and deployment. In some...

  • Cross Technology Managed Services Engineer

    1 month ago

    Singapur, Singapore NTT Full time

    JOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at...

  • Cross Technology Managed Services Engineer

    4 weeks ago

    Singapur, Singapore NTT DATA Full time

    Job Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT...

  • Network and Security Engineer

    1 month ago

    Singapur, Singapore NCS Full time

    Job DescriptionWe’re searching for a Senior Network & Security Engineer (L3 Support) to be part of our diverse team of talent here at NCS! OverviewAs a Network and Security Engineer (Level 3 Support), you will be responsible for providing advanced and in depth technical support and troubleshooting for network and security issues. You are required to...

  • Security Operations Manager

    1 month ago

    Singapur, Singapore DRAGNET SMARTECH SECURITY PTE LTD Full time

    Job DescriptionDRAGNET SMARTECH SECURITY PTE LTD seeks a highly skilled Senior Security Supervisor to oversee the CCTV Centre, Central Alarm Monitoring Centre, and Fire Command Centre. The ideal candidate will have expertise in security audits and risk assessment, as well as strong leadership skills to supervise a team.Key Responsibilities:Oversee the CCTV...

  • FVP,Payment NexGen L3 Lead, Group Technology

    6 months ago

    Singapur, Singapore United Overseas Bank Full time

    FVP,Payment NexGen L3 Lead, Group Technology Posting Date: 18-May-2023 Location: Singapore (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific,...

  • Cloud Security Operations Specialist

    1 month ago

    Singapur, Singapore DRAGNET SMARTECH SECURITY PTE LTD Full time

    Job SummaryAs a Cloud Security Operations Specialist at Dragnet Smartechnology Security PTE LTD, you will be responsible for monitoring cloud-based security applications and platforms. This includes processing reports generated from security applications and utilizing HRMS to monitor onsite operations.Key ResponsibilitiesMonitor cloud-based security...

  • L3 Production Security Engineer

    1 month ago

    Singapur, Singapore ANTAES ASIA PTE. LTD. Full time

    Roles & ResponsibilitiesJob Responsibilities:Architecture To provide architectural expertise thereby driving change and improvement in technology and process. To contribute to the development of the SSO and LDAP technology roadmaps. To liaise with architecture teams in undertaking architectural reviews To stay abreast of emerging technologies and...

  • IT Security Operations Engineer

    1 month ago

    Singapur, Singapore Marina Bay Sands Full time

    Job SummaryThis is a senior-level IT Security Operations Engineer position that requires a strong background in security configuration, patch management, and vulnerability remediation. The ideal candidate will have a solid understanding of network protocols, operating systems, and IT infrastructure components, as well as experience with security technologies...

  • Network & Security Engineer (L2 - L3)

    5 months ago

    Singapur, Singapore NTT DATA Full time

    Job Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT...

  • Senior Network Architect

    1 month ago

    Singapur, Singapore ArcBlue Full time

    Job Title: L3 Network EngineerAt ArcBlue, we are seeking a highly skilled L3 Network Engineer to join our technical team. The successful candidate will be responsible for designing and implementing network solutions, managing L3 network infrastructure issues, and providing subject matter expertise in all aspects of supporting, implementing, and managing an...

  • Security Manager

    1 month ago

    Singapur, Singapore Henderson Security Services Pte Ltd Full time

    Job Title: Security SupervisorJob Summary:Henderson Security Services Pte Ltd is seeking a highly skilled Security Supervisor to join our team. The successful candidate will be responsible for overseeing security operations and ensuring the safety of our personnel and assets.Key Responsibilities:Supervise and coordinate security personnel to ensure effective...

  • Security Operations Center Engineer

    1 month ago

    Singapur, Singapore Nutanix Full time

    The OpportunityWe are seeking a highly skilled Cybersecurity Specialist to join our team at Nutanix. As a Security Engineer, you will be responsible for identifying security issues within our infrastructure and processes, conducting research and root cause analysis, and executing projects to address them.Your RoleRespond to and analyze security issues...

  • Engineering & Security Operations Manager

    1 month ago

    Singapur, Singapore Mama Shelter Full time

    Job Overview We are seeking a highly skilled and organized Engineering & Security Manager to join our team at Mama Shelter. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of our facilities, including maintenance, security, and technical support. Responsibilities * Ensure all maintenance and...

  • Security Operations Center Engineer

    6 months ago

    Singapur, Singapore Nutanix Full time

    The Opportunity The ideal candidate will be passionate about cybersecurity, security monitoring and analysis, and developing/automating creative solutions.  Information Technology at Nutanix As a Security Engineer, you will be expected to be skilled at identifying security issues within infrastructure and processes, conduct research and root cause...

  • Cyber Security Engineer

    1 month ago

    Singapur, Singapore DBS Bank Full time

    Job SummaryDBS Bank is seeking a highly skilled Cyber Security Engineer to join our Technology & Operations team. As a Cyber Security Engineer, you will be responsible for driving security projects across the region, collaborating with stakeholders, and leading end-to-end project delivery.Key ResponsibilitiesDevelop and implement security solutions to...

  • Network and Security Engineer

    5 months ago

    Singapur, Singapore NTT DATA Full time

    Job Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT...