Customer Experience Excellence Trainer

1 month ago


Singapore CXG Full time

We are expanding our capabilities in customer experience training and are seeking a skilled Freelance CX Trainer to join our team in Singapore.

**Company Overview**

CXG is a global business with 12 offices across four continents, serving over 200 luxury clients. Our mission is to elevate the customer experience of premium and luxury brands through strategic solutions that impact performance.

**Job Summary**

We are looking for an experienced CX Trainer to deliver impactful training sessions to our clients' teams. As a key member of our team, you will work closely with project managers and colleagues to design effective training programs and deliver engaging content.

**Key Responsibilities**

  • Determine client learning needs and develop targeted training solutions
  • Liaise with project managers to schedule training sessions and ensure project requirements are met
  • Create engaging training content and deliver sessions in-class and online
  • Coach participants on customer experience mindset, emotional selling, service excellence, and clienteling/CRM

**Requirements**

To succeed in this role, you will need:

  • A minimum of 5+ years of experience in service excellence, CX, and training
  • Strong luxury retail background and insight (Skincare, Perfume & Makeup is preferred)
  • Excellent communication skills with proficient language skills in English and Bahasa Indonesia
  • Ability to develop training material and activities

**Estimated Salary: $60,000 - $80,000 per annum**

**What We Offer**

As a Freelance CX Trainer at CXG, you will have the opportunity to work with a dynamic and fast-paced team, delivering high-impact training solutions to luxury clients worldwide.



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