Customer Experience Ambassador
2 days ago
Core Collective is a dynamic organization that has been empowering the growth of hundreds of fitness and wellness professionals since its inception in 2018. With three centres of excellence at Anson, Dempsey, and Katong, we provide a convenient and cost-effective plug-and-play solution for our residents.
We strive to help our residents succeed by offering comprehensive business support services and exceptional customer experience at every touchpoint. Our purpose is to enable them to focus on their passions, rather than getting bogged down by mundane tasks.
The community of health and wellness professionals at Core Collective is diverse and inclusive, comprising personal trainers, chiropractors, pilates instructors, physiotherapists, and many more.
Your ImpactAs a Customer Experience Executive, you will be part of a team that sets the tone for our brand's image and reputation. You will be the face of welcome and the go-to person for any questions or issues that arise. Your role is critical in ensuring that our residents and members receive excellent service and support.
To achieve this, you will need to stay up-to-date with what's happening within the business, so that you can provide accurate answers and point people in the right direction when needed. This requires strong communication skills, a proactive approach, and a willingness to learn and adapt.
Key Responsibilities- Customer Service: Deliver exceptional customer experience by addressing queries, resolving disputes, and providing timely assistance to residents and members.
- Facilities and Operations: Ensure that the centre's facilities and operations are maintained to a high standard, following established SOPs and internal processes.
We're looking for someone with:
- 2 years of relevant customer service experience, preferably in the hospitality industry.
- A passion for delivering exceptional service to internal and external clients.
- The ability to work on weekends and public holidays when needed.
- Strong interpersonal skills and the ability to build positive relationships with various stakeholders.
- Able to determine customer needs and provide appropriate solutions.
We aspire to transform Core Collective into leading global fitness, wellness, and lifestyle hubs that are centres of excellence and home to a diverse community of top professionals. We aim to foster collaboration across disciplines for healthier and happier lives.
We achieve our vision by:
- Building fitness and wellness hubs that set industry standards.
- Filling our space with the best fitness and wellness professionals.
- Providing the best platform and support services to help our professionals grow.
- Fostering collaboration across disciplines for healthier and happier lives.
S$4,500 - S$6,000 per month (based on location and industry standards)
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