Ambassador of Excellence in Customer Experience

2 weeks ago


Singapore UFIT - URBAN FITNESS PTE. LTD. Full time
Transform Lives as a Front of House Representative

We are URBAN FITNESS PTE. LTD., Singapore's premier boutique health and wellness company, dedicated to transforming lives through personalized fitness and wellness solutions.

About Us:

We foster a community-driven environment where every individual's journey towards health and vitality is supported and celebrated.

Position: Front of House Representative

Role Overview:

You will be the face of our brand, embodying our values of excellence, warmth, and professionalism. Your role is pivotal in ensuring that every visitor and staff member experiences the highest level of service from the moment they step through our doors.

Key Responsibilities:

  • Greet and register clients warmly, ensuring a seamless registration process.
  • Assist clients with bookings, payments, and inquiries, providing personalized assistance and guidance.
  • Implement and manage safety entry measures, ensuring compliance with health and safety protocols.
  • Coordinate bookings for our team of coaches and clinicians, optimizing scheduling efficiency.
  • Maintain a tidy and welcoming reception area, reflecting our commitment to excellence in every detail.

What We're Looking For:

  • Outgoing personality with a passion for delivering exceptional customer experiences.
  • Strong communication and interpersonal skills, with the ability to engage with diverse clientele.
  • Excellent organizational abilities and attention to detail.
  • Team player mentality, willing to collaborate with colleagues to achieve shared goals.
  • Prior experience in customer service or hospitality, such as hotels, is highly encouraged.

A Great Career Opportunity Awaits You:

  • Join a dynamic and supportive team environment where your contributions are valued.
  • Access to ongoing training and development opportunities to enhance your skills and career growth.
  • Competitive compensation package and employee benefits.
  • A chance to work in a luxurious and premium environment.

Benefits Package:

  • Salary up to $3000 per month depending on experience.
  • Creative expression through corporate uniforms.
  • Ongoing medical insurance for you and your loved ones.
  • An annual bonus equivalent to one month's salary.

Requirements:

  • Singaporean/PR status.
  • Required language: English (well spoken).
  • At least 2 years of working experience in related front of house roles in luxury or 1st-class environments.
  • Required skills: Excellent people skills, exceptional grooming and presentation, strong communication and interpersonal skills, reliable and punctual, active listening, and phone contact handling.
  • Immediate starter.


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