Global Customer Experience Trainer
2 months ago
About CXG
We are a global business with 12 offices and operations across four continents in 70 countries. At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life.
Your Role
You will join a dynamic and fast-paced environment to work closely with your team members, ensuring project requirements, deadlines, and schedules are on track. Responsibilities include:
- Understanding our clients' learning needs to deliver impactful training to their teams
- Liaising with the Project Manager and team to determine training needs, objectives, and schedule training sessions
- Supporting in designing effective training programs and contents
- Delivering training sessions in class and/or online and creating a vivid and dynamic environment to impact mindset change and equip participants with relevant skills and knowledge
- Inspiring participants through different methodologies
- Able to coach on floor or online
Requirements
What you will bring along:
- Strong luxury retail background and insight, preferably in Skincare, Perfume, and Makeup
- Minimum 5+ years' experience in service excellence, CX, and training field
- Experienced in classroom trainings & workshops, and on-field coaching of customer experience mindset, emotional selling, service excellence, clienteling/CRM for retail frontline team
- Experienced in conducting learning activities with different interactive methods
- Excellent communication skills with proficient language skills in English and Bahasa Indonesia
- Able to develop training material and activities is a plus
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