Customer Experience Designer

3 days ago

Singapore S&P Global Full time
About the Role:
Grade Level (for internal use):
10 S&P Global Commodity Insights

The Role: Customer Experience Designer

The Team: We're transforming how we engage with our customers, and the Customer Experience team is at the forefront of that transformation. As a Customer Experience Designer, you will have the opportunity to shape and create exceptional experiences for our customers, using user-centered design methods and a data-driven approach. You will collaborate with cross-functional teams and stakeholders, championing the voice of the customer and driving meaningful impact.

Responsibilities and Impact:
  • Design and present comprehensive journey maps, partnering with the Customer Intelligence team to conduct user research.
  • Collaborate with the wider CX organization to understand objectives and align journey designs with organizational CX Design principles
  • Utilize service blueprinting techniques to visualize front-end and back-end processes underlying each customer journey.
  • Conduct regular workshops with user groups and stakeholders to gather insights, validate journey maps, and identify opportunities for improvement.
  • Work with cross-functional teams to ensure journey designs are actionable, identifying areas for process improvement and innovation.
What We're Looking For:
  • Proven expertise in journey mapping, service blueprinting, and human-centered design
  • Previous experience in UX or CX Design roles
  • 3+ years of experience in designing, documenting, refining, and presenting detailed customer journeys.
  • Strong analytical and empathetic skills, with the ability to capture and visualize complex journey nuances.
  • Experience in using digital tools and platforms to create journey maps and interactive prototypes that can be easily shared, updated, and iterated upon
  • A genuine passion for crafting intricate and detailed journey maps that offer clear insights and actionable recommendations.
The Location: Singapore

#LI-PM3

About S&P Global Commodity Insights
At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.
We're a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights' coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.
S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today.

For more information, visit .

What's In It For You?

Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.

Our benefits include:
  • Health & Wellness: Health care coverage designed for the mind and body.
  • Flexible Downtime: Generous time off helps keep you energized for your time on.
  • Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
  • Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
  • Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
  • Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit:

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn't stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.

-----------------------------------------------------------

Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision -

-----------------------------------------------------------

20 - Professional (EEO-2 Job Categories-United States of America), MRKTNG202.1 - Middle Professional Tier I (EEO Job Group)

Job ID: 310462
Posted On: 2024-12-21
Location: Singapore, Singapore

  • Digital Experience Designer

    2 weeks ago

    Singapore USER EXPERIENCE RESEARCHERS PTE. LTD. Full time

    We are seeking a skilled Digital Experience Designer to join our team at USER EXPERIENCE RESEARCHERS PTE. LTD.As a UX/UI Design Expert, you will be responsible for collaborating with our design and development teams to create innovative solutions that enhance our product's direction, visuals, and user experience.This role requires a strong understanding of...

  • Executive, customer service

    3 weeks ago

    Singapore Customer Labs Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert This position will be responsible for overseeing the Customer Service Counters to ensure smooth running of the daily operations and managing the team of Customer Service Officers to provide excellent service. Conduct daily briefings to the Customer Service...

  • Customer Experience Designer

    23 hours ago

    Singapore S&P Global, Inc. Full time

    About the Role: Grade Level (for internal use): 10S&P Global Commodity Insights The Role: Customer Experience Designer The Team: We’re transforming how we engage with our customers, and the Customer Experience team is at the forefront of that transformation. As a Customer Experience Designer, you will have the opportunity to shape and create exceptional...

  • Customer Experience Designer

    4 days ago

    Singapore S&P Global Full time

    About the Role: Grade Level (for internal use): 10 S&P Global Commodity Insights The Role: Customer Experience Designer The Team: We're transforming how we engage with our customers, and the Customer Experience team is at the forefront of that transformation. As a Customer Experience Designer, you will have the opportunity to shape and create...

  • Innovative User Experience Specialist

    2 weeks ago

    Singapore USER EXPERIENCE RESEARCHERS PTE. LTD. Full time

    Job OverviewWe are seeking a highly skilled Innovative User Experience Specialist to join our team at USER EXPERIENCE RESEARCHERS PTE. LTD.About the RoleThis is an exciting opportunity for a talented UX/UI Designer to drive innovation and creativity in shaping exceptional user experiences. The successful candidate will collaborate closely with our design and...

  • Experience designer

    4 weeks ago

    Singapore Singtel Group Full time

    At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that...

  • Experience designer

    4 weeks ago

    Singapore Singtel Group Full time

    At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that...

  • Experience Designer

    6 days ago

    Singapore SINGAPORE TELECOMMUNICATIONS LIMITED Full time

    Roles & ResponsibilitiesBe a Part of Something BIG!Are you passionate about crafting seamless, customer-centric experiences? At Singtel, we're looking for a talented middle-weight Experience Designer to join our dynamic team. In this role, you’ll collaborate with fellow designers and researchers to audit, reimagine, and design high-quality experiences that...

  • Experience Designer

    1 week ago

    Singapore SINGAPORE TELECOMMUNICATIONS LIMITED Full time

    Roles & ResponsibilitiesBe a Part of Something BIG!Are you passionate about crafting seamless, customer-centric experiences? At Singtel, we're looking for a talented middle-weight Experience Designer to join our dynamic team. In this role, you’ll collaborate with fellow designers and researchers to audit, reimagine, and design high-quality experiences that...

  • Experience Designer

    19 hours ago

    Singapore Singtel Full time

    Be a Part of Something BIG!Are you passionate about crafting seamless, customer-centric experiences? At Singtel, we're looking for a talented middle-weight Experience Designer to join our dynamic team. In this role, you’ll collaborate with fellow designers and researchers to audit, reimagine, and design high-quality experiences that drive impactful changes...

  • Experience designer

    6 days ago

    Singapore CHUBB ASIA PACIFIC PTE. LTD. Full time

    Role summary: The Experience Designer role is an independent contributor at Chubb who will be leading the full spectrum of product design activities. The role is responsible for designing experiences to solve customer problems by bringing together user experience and creative design. The role will drive the design to create intuitive solutions, bettering...

  • Experience designer

    1 month ago

    Singapore Chubb Full time

    The Experience Designer role is an independent contributor at Chubb who will be leading the full spectrum of product design activities. The role is responsible for designing experiences to solve customer problems by bringing together user experience and creative design. The role will drive the design to create intuitive solutions, bettering the design and...

  • Experience Designer

    7 days ago

    Singapore CHUBB ASIA PACIFIC PTE. LTD. Full time

    Role summary: The Experience Designer role is an independent contributor at Chubb who will be leading the full spectrum of product design activities. The role is responsible for designing experiences to solve customer problems by bringing together user experience and creative design. The role will drive the design to create intuitive solutions, bettering...

  • Experience Designer

    6 days ago

    Singapore CHUBB ASIA PACIFIC PTE. LTD. Full time

    Roles & ResponsibilitiesRole summary:The Experience Designer role is an independent contributor at Chubb who will be leading the full spectrum of product design activities. The role is responsible for designing experiences to solve customer problems by bringing together user experience and creative design. The role will drive the design to create intuitive...

  • Experience Designer

    2 weeks ago

    Singapore CHUBB ASIA PACIFIC PTE. LTD. Full time

    Roles & ResponsibilitiesRole summary:The Experience Designer role is an independent contributor at Chubb who will be leading the full spectrum of product design activities. The role is responsible for designing experiences to solve customer problems by bringing together user experience and creative design. The role will drive the design to create intuitive...

  • Interior Design Coordinator

    2 weeks ago

    Singapore CISEERN BY DESIGNER FURNISHINGS PTE. LTD. Full time

    Job Overview:CISEERN BY DESIGNER FURNISHINGS PTE. LTD. is seeking an experienced Interior Design Coordinator to join our team. As a key member of our design team, you will be responsible for coordinating the implementation of interior design projects from start to finish.About the Role:The successful candidate will have a strong background in interior design...

  • Experience designer

    2 months ago

    Singapore Autodesk, Inc. Full time

    Autodesk is looking for an Experience Designer to join our team in Singapore. This role involves conducting user research, engaging with customers through interviews and usability tests, and collaborating with scrum teams to enhance the Re Cap product. Responsibilities Conduct user research and analyze feedback Engage with customers through interviews and...

  • Strategic Design Manager

    3 weeks ago

    Singapore CISEERN BY DESIGNER FURNISHINGS PTE. LTD. Full time

    Company Overview:CISEERN BY DESIGNER FURNISHINGS PTE. LTD. is a dynamic and innovative company that offers a wide range of interior design solutions. As a Strategic Design Manager, you will play a crucial role in driving our business forward.About the Role:We are seeking an experienced and skilled Design Executive/Senior Design Executive to join our team. In...

  • UXUI Designer

    6 days ago

    Singapore USER EXPERIENCE RESEARCHERS PTE. LTD. Full time

    Roles & ResponsibilitiesRESPONSIBILITIES: Collaborate with design and development team to define and implement innovative solutions for the product direction, visuals and user experience. Work closely with UX/UI design team to create compelling user experiences on mobile apps and websites. Conduct user research and evaluate user feedback. Liaise with the...

  • UXUI Designer

    5 months ago

    Singapore USER EXPERIENCE RESEARCHERS PTE. LTD. Full time

    Roles & ResponsibilitiesRESPONSIBILITIES: Collaborate with design and development team to define and implement innovative solutions for the product direction, visuals and user experience. Work closely with UX/UI design team to create compelling user experiences on mobile apps and websites. Conduct user research and evaluate user feedback. Liaise with the...