Senior Customer Experience Strategist

20 hours ago


Singapore S&P Global Full time
About the Role:
S&P Global Commodity Insights is seeking a skilled Senior Customer Experience Strategist to join our team in Singapore. As a key member of our organization, you will play a vital role in enhancing our customer experience and driving business growth.

Job Description:
The successful candidate will lead research initiatives to gather insights that inform product development, marketing strategies, and customer engagement efforts. You will design and execute qualitative and quantitative research studies, analyze customer feedback and market trends, and develop reports and presentations on research findings to stakeholders.

Responsibilities and Impact:
  • Develop and implement customer experience strategies that align with our business objectives.
  • Analyze customer data and feedback to identify areas for improvement and opportunities for growth.
  • Collaborate with cross-functional teams to translate research findings into actionable strategies.
  • Design and deliver training programs to enhance customer-facing skills and knowledge.
  • Monitor and evaluate the effectiveness of customer experience initiatives and make recommendations for improvement.


What We're Looking For:
We are seeking an experienced professional with a Bachelor's degree in Marketing, Business, Psychology, or a related field, and 3+ years of experience in customer experience research or a related field. The ideal candidate will have strong analytical skills, excellent communication and presentation skills, and the ability to work collaboratively in a fast-paced environment.

Benefits:
  • A competitive salary of SGD 120,000 - SGD 180,000 per annum.
  • A comprehensive benefits package including health insurance, retirement planning, and financial wellness programs.
  • A generous time-off policy and flexible working hours.
  • Access to ongoing training and development opportunities.


About S&P Global Commodity Insights:
S&P Global Commodity Insights is a leading provider of energy and commodities data, news, and analytics. Our mission is to provide essential intelligence to help companies navigate the global energy and commodities markets. We strive to create a diverse and inclusive workplace culture that values innovation, collaboration, and continuous learning.

Career Development Opportunities:
We offer a range of career development opportunities, including mentorship programs, training sessions, and networking events. Our goal is to support your career growth and help you achieve your full potential.

Why Work with Us?
S&P Global Commodity Insights offers a dynamic and supportive work environment, with a focus on teamwork, innovation, and excellence. We value diversity, equity, and inclusion, and we are committed to creating a workplace culture that is respectful, inclusive, and empowering.

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