Customer Experience Strategist for APAC

3 days ago


Singapore WISE ASIA-PACIFIC PTE. LTD. Full time
About the Role

We are seeking a seasoned Customer Experience Strategist to lead our CRM efforts in APAC. As part of our growing team, you will develop and implement effective customer lifecycle management strategies to drive long-term engagement and loyalty.

Responsibilities:
  • Lead and mentor a high-growth CRM team, fostering a culture of innovation and excellence.
  • Develop and manage our APAC CRM strategy, including customer segmentation, engagement initiatives, and data-driven insights.
  • Analyse campaign performance, identify opportunities for improvement, and implement changes to increase engagement and conversion rates.
  • Manage the customer database health, ensuring compliance requirements are met and comms are delivered through appropriate channels.
  • Responsible for email calendar management, deliverability, and monthly reporting.
Requirements:
  • Mid-senior level experience in CRM, with a strong focus on segmentation, lifecycle management, and stakeholder engagement.
  • Experience leading and growing a high-growth CRM team.
  • Strong track record of successful cross-channel lifecycle comms.
  • Excellent verbal and written communication skills, with a customer-first attitude.
Benefits:
  • A competitive salary range of SGD 8100 - 9600 monthly, plus RSUs.
  • Flexible working arrangements, including remote work options.
  • Paid annual holiday, sick days, parental leave, and other leave opportunities.
  • RSUs.
  • Private medical insurance.


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