Application Support Specialist
1 month ago
The Opportunity
We are seeking a skilled Application Support Analyst to join our team at Snaphunt. As a key member of our support team, you will be responsible for providing expert-level support for our Core Banking system, specifically Silverlake Core Banking.
Key Responsibilities
- Develop and maintain in-depth knowledge of Core Banking and Silverlake Core Banking systems
- Filter, prioritize, and validate issues reported by users
- Collaborate with L2 and L3 support teams to resolve complex issues
- Perform root cause analysis to identify and resolve system issues
- Provide high-quality support to users through various channels
- Participate in on-call rotations to ensure 24/7 support coverage
- Contribute to the development of knowledge base articles and documentation
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum 3 years of experience in application development for Silverlake Core Banking domain
- Strong understanding of Core Banking and Silverlake Core Banking systems
- Excellent analytical and problem-solving skills
- Effective communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks efficiently
About Us
Snaphunt is a leading provider of IT services, specializing in cross-application connectivity. Our team of experts has a proven track record of delivering high-quality solutions to our clients. We are committed to providing a supportive and collaborative work environment that fosters growth and development.
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