Claims Examiner
2 weeks ago
At TOKIO MARINE INSURANCE SINGAPORE LTD., we are seeking a highly skilled Claims Examiner to join our team. As a Claims Examiner, you will be responsible for handling claims expeditiously, professionally, and equitably within agreed service benchmarks or applicable protocols.
Key Responsibilities:- Liaise with policyholders, intermediaries, investigators, surveyors, adjusters, investigators, lawyers, 3rd party claimants, group companies, and other stakeholders to resolve claims efficiently.
- Train and guide assistants in their support role to ensure seamless claim handling.
- Manage and process claims in a timely and realistic manner, ensuring reserves are provided or updated accordingly.
- Collaborate with underwriters to advise on issues discovered during claims handling, such as policy wording gaps and risk improvement opportunities.
- Review files periodically to ensure compliance with protocols and service benchmarks.
- Pursue and follow up on recovery claims as needed.
- Compile monthly/quarterly statistics and other relevant data as required.
- Minimum qualification of Diploma and Certificate in General Insurance (CGI) or related discipline.
- ACII/AAII qualifications or relevant insurance equivalent will be an added advantage.
- Relevant experience will be an added advantage.
- Possess good interpersonal and communications skills.
- Able to multitask, work as a team player, and demonstrate a customer-focused approach.
- Good working knowledge of Microsoft Office applications.
As a Claims Examiner at TOKIO MARINE INSURANCE SINGAPORE LTD., you will have the opportunity to work in a dynamic and supportive environment, with a competitive salary and benefits package.
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