Claims Examiner

2 weeks ago


Singapore TOKIO MARINE INSURANCE SINGAPORE LTD. Full time
Job Title: Claims Examiner

At TOKIO MARINE INSURANCE SINGAPORE LTD., we are seeking a highly skilled Claims Examiner to join our team. As a Claims Examiner, you will be responsible for handling claims expeditiously, professionally, and equitably within agreed service benchmarks or applicable protocols.

Key Responsibilities:
  • Liaise with policyholders, intermediaries, investigators, surveyors, adjusters, investigators, lawyers, 3rd party claimants, group companies, and other stakeholders to resolve claims efficiently.
  • Train and guide assistants in their support role to ensure seamless claim handling.
  • Manage and process claims in a timely and realistic manner, ensuring reserves are provided or updated accordingly.
  • Collaborate with underwriters to advise on issues discovered during claims handling, such as policy wording gaps and risk improvement opportunities.
  • Review files periodically to ensure compliance with protocols and service benchmarks.
  • Pursue and follow up on recovery claims as needed.
  • Compile monthly/quarterly statistics and other relevant data as required.
Requirements:
  • Minimum qualification of Diploma and Certificate in General Insurance (CGI) or related discipline.
  • ACII/AAII qualifications or relevant insurance equivalent will be an added advantage.
  • Relevant experience will be an added advantage.
  • Possess good interpersonal and communications skills.
  • Able to multitask, work as a team player, and demonstrate a customer-focused approach.
  • Good working knowledge of Microsoft Office applications.
What We Offer:

As a Claims Examiner at TOKIO MARINE INSURANCE SINGAPORE LTD., you will have the opportunity to work in a dynamic and supportive environment, with a competitive salary and benefits package.


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