Customer Support Specialist

2 weeks ago


Singapur, Singapore Thales Aerospace Communications Full time
Job Overview

We are seeking a highly skilled Customer and Technical Support Engineer to join our team at Thales Aerospace Communications. As a key member of our support team, you will be responsible for providing technical assistance to our customers, resolving issues, and ensuring their satisfaction with our civil and military programs.

Your primary focus will be on Technical Support on Thales Aerospace Communications products, including solving customer concerns, coordinating problem-solving activities, and conducting technical follow-ups on equipment in service. You will also be responsible for Escalation of Support Cases to the Service and Support Manager and interacting with key customers on after-sales performance issues.

In addition to your technical expertise, you will need to possess excellent communication and interpersonal skills to effectively interact with customers, internal departments, and other stakeholders. You will also be required to Manage Customers via Phone, Email, Remote Desktop and provide technical pre-sales support to our sales personnel.

Requirements
  • Strong technical background (BSc. or MSc in Electrical or Mechanical Engineering) with a minimum of 2 to 5 years' experience in the Aerospace Industry
  • Experience of Customer Support is fully appreciated
  • Knowledge and experience on aero aftermarket
  • Problem solver and ability to work in a fast-paced environment
About Us

Thales Aerospace Communications is a global supplier of advanced airborne avionics systems, specializing in satellite communications crucial for air safety and connectivity. We are a trusted partner to major aircraft manufacturers like Boeing and Airbus, and our mission revolves around innovating Satcom communication systems and making aviation safer, more efficient, and environmentally friendly.

We are committed to excellence and innovation, and we are looking for talented individuals who share our values and passion for the aerospace industry. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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