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Retail Area Manager

2 months ago

Singapore ROBERT WALTERS (SINGAPORE) PTE LTD Full time
About the Role

We are seeking a highly experienced Retail Area Manager to join our team at Robert Walters (Singapore) Pte Ltd. As a key member of our sales team, you will be responsible for driving the success of our client's stores across Singapore.

Key Responsibilities
  • Champion Sustainability: Embody our client's mission to reduce plastic waste and ensure all staff relay this commitment to customers.
  • Deliver Exceptional Customer Service: Drive sales growth through brand loyalty and a luxury experience.
  • Maintain Store Presentation: Uphold the highest standard of store presentation and visual merchandising.
  • Enhance Customer Satisfaction: Ensure all teams deliver high customer service standards and create brand ambassadors among staff and customers.
  • Drive Sales Goals: Demonstrate a clear understanding of how to enhance average order values, customer return rates, and new customer acquisition.
  • Hire and Develop Team Members: Hire and identify new team members from sales staff to store supervisors, training them to grow as the company grows.
Requirements
  • Minimum 8 Years in Retail: Proven experience in retail and customer service operations, with at least 4 years in customer service operations.
  • At Least 5 Years Management Experience: Proven ability to hire, develop, train, and motivate all levels of associates.
  • High-End Retail Experience: Experience in high-end clothing or accessories is essential.
  • Excellent Communication Skills: Excellent interpersonal and communication skills, with the ability to engage customers and staff alike.
  • Autonomy and Adaptability: Ability to work autonomously and adapt to changing business needs.
About Our Client

Our client is a leading luxury swimwear brand dedicated to eco-conscious practices and passionate about the oceans. They are committed to providing high-quality, unique premium swimwear for the entire family, with popular matching designs, premium finishing, and best-selling high-end textured and embroidered fabrics.