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Service Desk Team Leader

3 weeks ago

Singapore beBeeLeadership Full time $80,000 - $120,000
Job Summary

We are seeking a seasoned IT professional to lead our technical support team and deliver exceptional service to our users.

The ideal candidate will have a proven track record of managing day-to-day operations, resolving complex technical issues, and mentoring team members to improve their skills and knowledge.

This is an excellent opportunity for someone looking to take on a leadership role and contribute to the growth and success of our organization.

  • Manage the Service Desk, ensuring prompt and effective resolution of user queries and incidents.
  • Analyze and resolve complex technical issues, escalating where necessary to ensure minimal disruption to business operations.
  • Mentor and coach team members to improve their skills and knowledge, promoting a culture of continuous learning and improvement.
  • Develop strategies to enhance customer satisfaction and loyalty, aligning with organizational goals and objectives.
  • Collaborate with cross-functional teams to identify process improvements and streamline workflows.
Requirements:
  • A minimum of 7 years of experience in end-user support, with a strong background in desktop or technical service desk operations.
  • At least 5 years of experience leading a service desk team, with a proven track record of delivering results and meeting targets.
  • Expert-level knowledge of Windows Operating Systems and Active Directory.